Betspin Casino - Exclusion Violation And License Issues

posted on June 13, 2015.

I recently signed up and played on this new casino via the link from this website. I made a few deposits and lost, I understand the risks of gambling and accept them, I do not have a problem with this. However when I searched the license number listed on their website with the UK Gambling Commission they are listed as Guts Casino. This I have two issues with as I requested to be banned from this group for a period of 5 years which is still in affect, thus I do not believe it is fair that I was allowed to not only create an account but make multiple deposits using the same details and card from the excluded account. Also, when I search the license this casino is not listed in any form. I am unsure if this means they are currently not being regulated, I do not really understand the procedures or requirements. But in any case, it should be far more clearer what casino group they are operating under, and should be named on the license that they declare they are infact running under.

I feel that the casino has not at all made any effort to stop the account being created or even if the information on their website is correct. I would like my deposits refunded for the reasons above.

I have sent a query via their online form a few days ago and received a very prompt response which I am thankful for. I have attached the email, I have not heard anything further as of yet.

Thank you.

posted on June 14, 2015.

Hi Minic,

Please let me address your complaint as best I can. Although we operate independently as a brand, we are currently operating as a ‘white label’ under the Guts licenses, both UK and MGA.
You can actually see our licensing details in the footer of the majority of our web pages and you can also see our web URL on the MGA website.

We currently have steps in place to prevent any users who have self-excluded at Guts from registering an account at Betspin. Unfortunately on this occasion it seems that your account was able to slip through the net and for this reason we have refunded all of your deposits since joining Betspin.

We hope that this is explanation is satisfactory and goes someway to alleviate any concerns that you may have had about the legality and regulation of our operations. If you have any further questions please do not hesitate to ask.


posted on June 17, 2015.

Thank you for explaining the license issue and agreeing that the account should not have been able to be created. I have received the refund and the case can now be closed.

Thanks again.