I was recently completely disrespected by a chat rep at Europa Casino. I was told that I didn't win anything because I wasn't playing the right games and I was betting too high. (none of their business how I spend my $$).
So, I complained about this... I never did hear a response... other chat reps kept telling me that the issue was dealt with, when it wasn't.
They were unwilling to offer me a free bonus for the issues I had... it took over 2 weeks and they finally gave me $20.00... barely nothing! NOT happy.
I am disgusted with this casino.