Eurogrand Casino - Account Locked

UNRESOLVED
posted on February 13, 2014.

I deposited $800 CAD ($400, $100, $300), and lost pretty much all of it on Roulette until the last few $ when I started to win it back. I eventually got to $1800 and looked into cashing out. As soon as I hit cashier it said my account was locked. I later found out that Euro Grand was a part of William Hill. Around 5 yrs ago I wanted to take a break from gambling as I was in no way to be in a financial position to bet. It seems Euro Grand happily let me deposit into the account 3 times but now I want to withdraw they have locked me out. Sent 3 emails but had no response.

The question is, can they just keep my winnings/deposits? I have $1795 in the account. Doesn't seem very fair.

Thanks