Eurofortune Casino - Withdrawals not received

RESOLVED
tomhughes4 United Kingdom
posted on November 11, 2014.

I made two withdrawals from Eurofortune casino totalling £75.50 on Oct 3rd, details shown below:

205346144261693 25.00 Skrill PROCESSING Oct 3, 04:20:59 PM
205346144249359 50.50 Skrill PROCESSING Oct 3, 04:17:11 PM

These have not yet appeared in my Skrill account. I completed a security documents request on 07/10/14 and have made multiple attempts to contact Eurofortune about this issue - emails have not been returned whilst online chat promises their finance dept will be in touch with me but they have not. Please can you help?

posted on November 15, 2014.

Hello there,

To complete a withdrawal, you must first submit and receive notice that your documents were processed. We have not gotten your ID.

Second, by term 4.14. The minimum amount for a withdrawal is 100 €/$/£., so you must have at least this balance to withdraw.

Kind Regards,

Casino Support

tomhughes4 United Kingdom
posted on November 17, 2014.

I have today re-submitted my security documents to the following e-mail addresses: [email protected]; [email protected]; [email protected] - please can you email me to confirm receipt.

As for the £100 minimum withdrawal - your application clearly shows the minimum withdrawal via Skrill as £25 - see the attached image. I even made a second deposit using Skrill to confirm the account. I'm sure you can understand why I feel that I am being ripped off here, it has been well over a month since I tried to make these withdrawals and the only 'support' I have been able to obtain is via this independent website, with a far from satisfactory resolution thus far. Please take all steps you can to resolve this for me.

Kind regards,
Tom Hughes.

AskGamblers
posted on November 21, 2014.

Dear all,
Any news?

tomhughes4 United Kingdom
posted on November 23, 2014.

Dear AskGamblers,

Many thanks for following up. I received a reply to my emailed verification documents from the address [email protected] on 18/11, requesting a further piece of documentation. I provided this as requested on 19/11 and requested confirmation of receipt but have not had any further reply from Eurofortune. The withdrawals have still not been credited to my Skrill account.

Regarding the £100 withdrawal 'requirement' I would point out there are several other resolved complaint on this website for amounts lower than this so it does not seem to be a consistently applied rule. This is by far the most difficulty I have ever had in withdrawing from a casino and I have used many - I would really appreciate any further help you or Eurofortune can provide in getting this resolved.

Regards,
Tom.

posted on November 24, 2014.

Hello Tom,

Please check and see that your winnings have indeed been paid via skrill. Please confirm so that we know this issue has been resolved and winnings received/

Kind Regards,

Casino Support

tomhughes4 United Kingdom
posted on November 25, 2014.

Dear Askgamblers,

The missing withdrawals have now been paid. Many thanks for your assistance in reaching a resolution.

Regards,
Tom.