Euro Play casino - Withdrawal delay?!

posted on September 5, 2013.

I made a deposit 25€ on 26th of August, and met the wagering requirements, and won 700 €. After that I process cashout same day, but not able to my creditcard, because is a mastercard. I made a second deposit 25 € from my neteller account to validate my account, after that I made withdraw 725 €. I waited more than a week, many times contacted with live support, they said to me withdrawal it is ok but need a visa card, I said that I have only mastercard, please process the 725€ to my neteller, agent said it will be ok, but need to wait. Today when I contacted them they said I able to withdraw only 250 € from our promotion terms. Why didn't say to me yet? Please help me how could I get my winnings......

posted on September 6, 2013.

please make withdrawal of €250 as per promotion. Your withdrawal will be cleared with in 2-3 working days.

posted on September 7, 2013.

I made cashout 275€ to my neteller, and waiting...I hope I will get on Monday.

posted on September 9, 2013.

Paid...Please mark this issue resolved !!

posted on September 9, 2013.

The problem is solved now, europlay transferred 275 € to my neteller.Thank you.

posted on September 9, 2013.

 Complaint solved!