Euro Play Casino - Good winning but no money and a lot of funny money!

RESOLVED
Happi62 Germany
posted on November 4, 2013.

Plse . Be carefull with bonus regulation of Europlay Casino

I had played with the casino a week ago and deposited several times 50 USD.

On this occasion I Deposited 50 USD and and got a 350% bonus which took me up to 225 USD to play with that had to be wager 30x (around 6750 USD) I had some big wins, and ended up completing the wager amount and withdrawing 2000 USD .

Funny is that one support guy said to wager it 30 times one other means 35 times but even at all i wagered the whole sum and left a withdraw with 2000 USD.

Then when I log into Europlay next I get contacted via Chat saying that it will be paid on Monday .

After nothing happens I logged again and got an answere that I have to cancel (reverse ) the 2000 USD winnings and withdraw 500 and that the other 1500 I had won will be dead balance and that I have to remove it.

How does this work I ask? . . . And then I'm told that apparently even if you make it past the ridiculous wager amount of 7.000 USD that I can only win 10x my deposit because of the bonus. This is an absolute joke as I said I could withdraw the 2000 as met the requirements, and split one in 500 the other in 1500 USD.

With Gambling you win some and you lose some, mainly lose as its always in the casinos favour. This time the casino lost . . . but refuse to pay out!!! its a disgrace.

I have screen shots of the withdrawls with dates and also the chats with the online agents who offer you these bonuses via chat and then add the bonus once you have deposited.

AND NOBODY TOLD ME There is a maximum for 10X deposit???

How can it works if u win as example the fruit mania jackpot about 27.000 USD so you will

get only 500 USD and the rest is funny money=­???­???­???­??????

These bonuses just appear saying you have received 175 USD after you have made your deposit of 50 USD like I did. I did not say do you accept any term or conditions. It just appears in your account. There isn't a 'YES' or 'NO' to accept, it given by the online chat guy once he has seen you have deposited. He mentions there is a 35 or 30x wager but doesn't mention the 10x limit on your deposit amount also.

Is that a work of a serios casino?

posted on November 6, 2013.

As per promotion, we paid you 10x of deposit. i.e $500

Happi62 Germany
posted on November 6, 2013.

Yes 500 has been paid and 1500 are now funny money and after a lot of asking before playing nobody mentioned it

posted on November 7, 2013.

As per promotion rules, we paid and you can play with remaining amount but can't withdraw..

Happi62 Germany
posted on November 7, 2013.

My dear I ask you many times about your conditions and every times by deposit but you dont mentioned with one word that there is only a withdraw possible, for 10 times of deposit.

After winning you agrue with your homepage regulations. And if you play other playtech casinos you can take after redeem it all, the whole sum you win.

Your work isnt fair. Make it as example like rival casinos you see the whole regulatrion by deposit.

Your work is a miracle in German we named your work simple "hinterfotzig".

For me the case isnt closed

Happi62 Germany
posted on November 7, 2013.

My dear I ask you many times about your conditions and every times by deposit but you dont mentioned with one word that there is only a withdraw possible, for 10 times of deposit.

After winning you agrue with your homepage regulations. And if you play other playtech casinos you can take after redeem it all, the whole sum you win.

Your work isnt fair. Make it as example like rival casinos you see the whole regulatrion by deposit.

Your work is a miracle in German we named your work simple "hinterfotzig".

For me the case isnt closed

posted on November 11, 2013.

As per promotion rules, we paid you. You can check terms and condition of promotion at our website. Maximum cash-out is 10x.

posted on November 14, 2013.

player paid..please mark this issue resolved...

AskGamblers
posted on November 18, 2013.

 We can see from the player's comment below, that this complaint is solved!