Casino Luck - Winnings void due to previous self-exclusion

RESOLVED
posted on August 2, 2015.

I opened an account on 1st August 2015 and was able to deposit £50without any major issues, with my debit card. I played through my bonus and won £300..Put back £100 and withdrew £200. I recieved a message from support saying that my winnings would be processed within 1-4days. I then recieved an email in another email account, stating that the account had been blocked, as I had previously opened an account which I self excluded on. I was very unaware of this..as it obviously slpped my mind,which is possible. I chose this casino yesterday,as it had been accredited on casinomeister. My concern is,that they have stated that I have exactly the same details on both accounts,so why was this not flagged up straight away by their system? is the system flawed? I have since emailed them this query after they politely stated if I had any questions,then to email them. They have since declined to answer my questions. I am very aware about duplicate accounts,but I certainly overlooked this with them. Surely if I am supposed to take some responsibilty,then they should also take some responsibilty? Other sites flag up and you don't lose 'your' money'..I think as a good will gesture,they should at least refund me my deposit.

posted on August 6, 2015.

Hi

Casino luck have honoured my win,so thank you!

Please could you close this case,as it is now resolved.

AskGamblers
posted on August 6, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.