LeoVegas Casino - Double standard self exclusion

RESOLVED
joanneyf United Kingdom
posted on November 1, 2015.

On 31.10.15 I had a relapse with my problem gambling and opened and deposited 200 pounds at Leo Vegas.

However I self excluded from this casino in January of this year due to a major gaming issue.

They have responded by saying that winnings will be forfeited but no deposits returned!!

This is shameful and totally taking advantage of the weak and vulnerable!!

Furthermore,
This casino also sent me emails promoting their Casino whilst self excluded!!!

Casinos like this should lose their license. I know I am partly to blame but self exclusion is supposed to block problem gamblers whenever they feel that urge. Sadly Leo Vegas do not care ! Greedy unethical casino. even the tone of their chats is horrific.

I will forward all emails to and from this casino in separate emails.

It could easily be sorted with the 200 being refunded and U.S. Both moving on.

Thanks,
Joanne

posted on November 3, 2015.

Hi Joanne.

I am sorry to hear of your frustration and I am very keen to look into this for you, on your behalf. Could you please send me your account details by private message so I may do so?

Thank you in advance and have a great day.

posted on November 5, 2015.

This has been recently solved by Customer Support

joanneyf United Kingdom
posted on November 8, 2015.

Hi there,
Thank you very much Ask Gamblers got this resolved and the 200 refunded- but only with your help!

AskGamblers
posted on November 9, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.