Atlantic Casino - Been deliberately misled by the support, bonus not honored as advertised

RESOLVED
Anthony Pham Australia
posted on April 16, 2016.

Rubish Casino, advertise misleading sign up bonus, they won't honor it. I even asked the support desk before registering to make sure, he told me to sign up without code and he will credit the bonus. After registering he tells me I am not eligible. What a waste of time. I want to clarify that the bonus was not through askgamblers, i just wanted to let people know about this casino's bad practices.

Please wait for a site operator to respond...
Operator Leo has joined the chat.
Leo
Hello :)
Visitor
hi Leo
Leo
How can I help you ?
Visitor
i want to register to join atlantic casino
Leo
this is great :)
Visitor
i have a promotion code and im not sure how to sign up correct with it
20CASH is the code
when i put it in the box it says code is for another promotion?
"This code matches another offer"
Leo
just use this code in registration window :)
ok
then make your account without it
Visitor
ok
Leo
if this code is valid for you , i will add you your bonus
if not , i will give you another offer :)
Visitor
thankyou leo
i am completing registration now
Leo
ok :)
Visitor
ok all done
username is phamsterz
Leo
one moment , i will check
this code is not valid for you
Me:why?
Leo
I can offer 250% on your 1st deposit
me: oh come on
Leo
if you want to get free bonus , your account must be created from the bonus link
Anthony Pham
i sign up with the site fromt that promotion
http:/­/ww­w.p­rom­o-a­t.c­om/­tem­pla­tes­/sp­las­h/?­aff­=56­74〈=en&AFFid=5674&VIP_LEVEL=3&utm_source=a_4575b_2223c_&utm_medium=LandingPage&utm_campaign=20free_250per-5674
look
that is the page
even i told you the code is 20CASH
Leo
yes , i checked already , I can offer deposit bonus only
250%
me:
ok please tell me why i can not claim the 20 cash
Leo
if you want to get free bonus , your account must be created from the bonus link
me:
my god
i did create it
from the link
thats why i ask you specifically
if you had told me before. i would not spend the time to sit here and confirm with you first
Leo
Tony , I checked your account , and you are not valid to get this bonus code
I can not check this link
I can check your account
Me:
well this is very upsetting. i even told you, there was an issue when entering the code
you even instructed me to leave it out
its not like i made this up and cheat you. i ask you very clearly at the start
Leo
sure , i told you to make an account without code , I can check it anyway
And I did it
you are not valid to get it
Anthony Pham
well i left the code out, obviously it not gonna show up, thats what i was worried about
this is a very unpleasant experience
Leo i'm going to copy this chat and post this on Askgamblers site. its wrong to mislead customers.

posted on April 18, 2016.

Hello Phamsterz,

We are sorry to hear you are not pleased with your experience at AtlanticCasinoClub. There was indeed a problem with the bonus code and Support couldn't check it as they didn't have all the info.
The 20€ no deposit bonus has been added now to your balance :)

Kind Regards,

AtlanticCasino Support

Anthony Pham Australia
posted on April 18, 2016.

I can confirm that they did credit the bonus as stated. But what a terrible experience i had right from the start. I just wanted to do the right thing and confirm the bonus was added. Misleading advertising and making new customers jump through hoops for a bonus is bad practice.

posted on April 18, 2016.

Hello Phamsterz,

We are truly sorry you had such a bad experience for a start.
Hope you will enjoy playing with your bonus :)

Kind Regards,

AtlanticCasino Support

AskGamblers
posted on April 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.