Parklane Casino - Don't want to pay out

RESOLVED
Lisa Campbell United Kingdom
posted on April 28, 2016.

I made a deposit of £40 (€49) I then went on to complete my wagering requirements and won €650
On the apple iPad the site doesn't allow you to withdraw simply. I spoke to an advisor on the live chat and she happily made the withdrawal by taking my swift and Iban bank details.

I then received an email to contact the live chat. The apparent manager DAvID came online to explain to me that the withdrawal needed to be cancelled as I could only withdraw 10x the amount I deposited. Leaving m with £490 to withdraw, he told m to play the rest and enjoy it. The new withdrawal of €490 was made by himself and he told me it would be with me in 2-3 days stressing more on 2 days.

I said if I play the rest and win do I be to withdraw that... I was advised No! I needed to make another deposit before I could withdraw anymore, I deposited a further £30. I won again! I got back in touch with DAVID to try to make a new further withdrawal where I as told I couldn't do that I needed to keep playing. The new rules each time we spoke confused me. I did as he said and continued to play the slots as advised.

I had over €300 in my balance. I never played with more than €5 bets. Suddenly without any actions from me the €5 bet hd jumped up to €100 bets without me realising and the balance was gone!

Again back to live chat to speak to DAVID. he continued to give me plenty of excuses. When I began to ell him I was disgusted in the site he disconnected the live chat. I go back on chat to be told that the manager DAVID had finished work and gone home. And he would email me the next day.

3 days later aftr numerous attempts to contact DAVID by email and live chat my emails have been ignored and I have been advised that DAVID is in. Meeting and will email later. Letter no email. I go on live chat again, to be told DAVID is at home and won't be in till Monday. Now every time I go online I am disconnected automatically and can not communicate with anyone.

I just want to know if I will get any payout from them at all.

AskGamblers
posted on May 2, 2016.

Dear Lisa,

Please let us know if there's some update on your issue.

posted on May 3, 2016.

Hello Lisa,

Apologize for the late reply.
We've checked with Support Manager. Your withdrawal request for €490 has been approved and should be processed within the next 3 days.

Kind Regards,

Parklane Casino Support

posted on May 5, 2016.

Hello Lisa,

We were informed that your winnings were paid yesterday evening. Please confirm that you received it.

Kind regards,

Parklane Casino Support

AskGamblers
posted on May 8, 2016.

Dear fb_1081801081883755,

Please confirm if you have already got your payment or as soon as that happens. Keep in mind that in case you failed to do that within the given 96-hours time frame available for response, AskGamblers Complaints Team will consider this complaint as Resolved and it will be officially closed.

Thank you for your cooperation.