Kindly provide me with your casino username to check into this matter;

Best regards

Cindy Greco
Sr Marketing Manager
Cindy@gwages.com

My username for the palace of chance casino is pinkrd.

Thank you

pinkrd:

According to the report Palace of Chance sent me winnings were voided due to bonus combination:

On 3/22/2011 at 8:58:01 PM you redeemed Free Chip SCRATCH100, played with that chip and had a balance still on the account while on 3/24/2011 at 10:43:22 PM you redeemed another Free Chip with code MAR2011APP and started playing with it as well. While having mixed money from those two free chips in your account ($300.39) you made a deposit of $30 and redeemed a deposit bonus Code NEWPLAYER300 and after that requested a cashout,

As per casino rules http://www.palaceofchance.com/rules/
"Promotions cannot be mixed. If this happens at anytime, winnings will be cancelled. The player cannot redeem any extra coupons in such case that they have a money balance or pending withdrawal unless management approves it."

This is why casino voided winnings and as per your request to any CS representative the $30 deposit will be credited again to your player to start from scratch and request a bonus along with it.

Kind Regards

Cindy Greco
Sr. Marketing Manager
Gwages

pinkrd:

According to the report Palace of Chance sent me winnings were voided due to bonus combination:

On 3/22/2011 at 8:58:01 PM you redeemed Free Chip SCRATCH100, played with that chip and had a balance still on the account while on 3/24/2011 at 10:43:22 PM you redeemed another Free Chip with code MAR2011APP and started playing with it as well. While having mixed money from those two free chips in your account ($300.39) you made a deposit of $30 and redeemed a deposit bonus Code NEWPLAYER300 and after that requested a cashout,

As per casino rules http://www.palaceofchance.com/rules/
"Promotions cannot be mixed. If this happens at anytime, winnings will be cancelled. The player cannot redeem any extra coupons in such case that they have a money balance or pending withdrawal unless management approves it."

This is why casino voided winnings and as per your request to any CS representative the $30 deposit will be credited again to your player to start from scratch and request a bonus along with it.

Kind Regards

Cindy Greco
Sr. Marketing Manager
Gwages

You would like me to start from scratch with the $30 I deposited and request a bonus, so that we can go down this same road again. Again you approve the bonuses and free chips when you want. I have been denied bonus codes. You send out emails almost daily with bonus and/or free chips codes.

I thank you for your response, I am not satisfied with your decision, but there is nothing more to say about the situation. I stand by my opinion that people should continue to be cautious of your casinos.

I won't be at the office until Monday. I will check into this matter on Monday morning and will get you back accordingly.

Cheers

Cindy Greco

Ok. Thank you for your time and consideration in this matter.

I will be getting back to you shortly

Ok. Thanks

Hi pinkrd:

Your account has been credited with the $30 deposit along with the 300% bonus NEWPLAYER300 which is the bonus you used when you made your $30 deposit. Please remember bonus allows you to play Slot Machines, Keno, Bonus Bingo & Scratch Card Games Only. It comes with No Playthrough and No Max Cash-Out. In case you win please keep in mind bonus amount will be removed from winnings.

Best Regards

Cindy Greco

You gave me my deposit back, ok. This still does not erase you do not pay winnings.

No further communications is necessary.

I am pretty sure that if you win this time, follow the rules and do not mix any other coupons with this deposit-bonus you will be allowed to cash-out.

Best Regards

Cindy Greco