Grande Vegas Casino - Docs rejected and account closed!

posted on January 28, 2016.

I created an account at the grande vegas casino.
and playing the slots with $ 50 NDB has won $ 250.
I handed over some documents to be verified as (driver license, water bills).
one day later I got a message from them:

Dear Mus,

Thank you for contacting Grande Vegas Casino.

We would like to confirm receipt of the following documents sent to us via email:

- Photo Identification
- Proof of Address

However before we can complete the verification process, we kindly ask that you submit the following document for review:

- A picture of you holding your Photo Identification to your face. Please Ensure that the details of your Photo Identification are visible in the picture.

The picture can be sent email address [email protected]

Should you require any further assistance, please feel free to contact us.



Financial Services
[email protected]

they asked me to hand over holding ID, and after a few hours I get a message back from them:

Dear Mus,

We are contacting you from Grande Vegas Casino.

After additional reviews of your account information, you have not passed our risk filters.

As per section 21 of our Terms and Conditions "Grande Vegas reserves the right to withhold play and / or payment from any party that Grande Vegas Deems as fraudulent."

As a result of this, your account has been disabled and will REMAIN closed. All bonuses and winnings will be voided.

This decision is non-negotiable and any further correspondence will be ignored.


Risk Management.

This decision is not true, all the documents were so clear and valid.

I want them to act fairly and re-open my account.

I submit this matter to askgambler to help solve this case.

thank you

posted on February 1, 2016.

Dear @Jenggo,

Any update regarding your complaint? Thank you.

posted on February 2, 2016.

I have not received a response from the grande vegas casino .
they think if I was an impostor.
they can call me if they want

posted on April 22, 2016.

AskGamblers Complaints Team have been provided with sufficiently convincing information on behalf Grande Vegas Casino management to confirm their findings and the subsequent actions taken in this particular case. Player has been found breaching the following term - "10. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Grande Vegas allows only ONE account per computer, household, IP address unless permission is granted otherwise by Grande Vegas."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is being officially closed now.

In case of a disagreement with our decision we remind player that further assistance on this issue could be requested from the relevant regulatory body of Grande Vegas Casino.