VideoSlots Casino - Refusing to provide evidence of transfers of funds

RESOLVED
posted on January 2, 2016.

Good afternoon dear Askgamblers! I brought money to his card three transactions (attached screenshot):
07/12/15 16:48:23 GMT Approved visa **** ** 63 4854 6758 -400
06/12/15 19:23:46 GMT Approved visa **** ** 63 4854 6758 -22 000
05/12/15 17:27:59 GMT Approved visa **** ** 63 4854 6758 -3400. To date I have not received any of the above that (bank statement attached). The support service videoslots tell me that the money was listed, but the transaction has failed and now they are waiting until the money back to them in a bank account. I spoke to my bank where I explained that the deadline for refund of the canceled transaction is a maximum of 15 working days. This period expired. I have repeatedly appealed to videoslots to confirm what or what they really sent me money, but they leave a reply. In my question to provide any kind of specific information on the transfer of me the same answer: "As soon as the money back to our account, we will contact you," nothing more. Considering that the deadline for the return of funds to them on account of expired and failure to provide proof-transfer my funds (payment order or otherwise) I have reason to believe that I was deceived. I always played fairly, provide them with all possible instruments and my account was successfully verified. All possible evidence of my words, I have attached in the annexes to the complaint. I do not like to complain and I write to you from hopelessness. I hope that you can do something to help.

posted on January 6, 2016.

Hi,

We got the information that these withdrawals were failed due to a technical issue that is now solved. The money is back on your account and you can make a new withdrawal whenever you want.

Best regards,

Philip

posted on January 7, 2016.

Good Day! Why You can't solve technical problems for a month? Not enough specialists, or qualifications?

posted on January 7, 2016.

Hi,

The transactions failed but it was not from our end. However, the money is back on your account and you can make a withdrawal whenever you want.

Best regards,

Philip

posted on January 8, 2016.

Hi,

You can log in on your account whenever you want and withdraw the money.

Best regards,

Philip

AskGamblers
posted on January 8, 2016.

Dear @bowltec,

Can you please confirm that the money has been put on your account? Can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will mark this case as resolved and officially closed. Thank you.

posted on January 10, 2016.

I confirm that the money on my casino account, please close the complaint.Thank you for your help.

AskGamblers
posted on January 11, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.