DizzyWin Casino - Locked my account with 8200 EURO!

UNRESOLVED
posted on August 11, 2016.

Hello!
Few weeks ago i open account at Dizzy win casino i got very lucky winning on the roulette,after i have sent my documentation as requested,then i see that my account is locked and no one is responding to me,they keep stalling me with stupid excuses again and again.
i have in this casino 8200 euro please help to get my fair money there.

AskGamblers
posted on August 16, 2016.

Dear @Giannopoulos72,

Please let us know if there's some update on your issue.

posted on August 17, 2016.

Hello Askgmablers

nothing at all! the account is still locked and no payment is been issued.

posted on August 17, 2016.

Hi

Your account was locked and your winnings confiscated in terms of Term 28 which reads:
"The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:
Placing single bets equal to or in excess of 30% of the value of the bonus before the wagering requirements for that bonus have been met"

You placed bets equal to your deposit + bonus and therefore were in contravention of this term

Regards

Dizzywin

AskGamblers
posted on August 17, 2016.

Dear DizzyWin Casino,

Please send evidence to AskGamblers Complaints team to [email protected], where is clearly displayed that player breached aforementioned casino term. Upon AskGamblers Complaint Terms we consider all evidence strictly confidential.
Thank you for your cooperation.

posted on August 18, 2016.

Hi again

I am shocked because to me they never say that, they only kept asking for documents and never told me that i breach out the terms.they kept hiding this until i come to your website. This is just excuse not to pay me winnings!