I have been a happy consumer of online gambling for a couple of months now. Until today, I never thought I would be writing a complaint.( FYI RVO account name is kris2far.)
I feel so strongly apposed to the decisions, reasoning and unfairness behind why my withdrawal is now declined and I felt compelled to make a formal complaint. I simply have not encountered being declined any winnings before and am strongly disputing the very weak and grayish policy and procedure that is spoken as reason to the (instant) no questions asked decision of not being entitled to receive a cent from 'Real Vegas Online".Monies which it is with conviction I know I won fair and square.
So what happened?
Over the past couple of months I had retained emails from many casinos inviting me to come play 'risk free' 'keep what you win' written throughout the sales pitch. A couple were from Real Vegas casino that had coupon codes for free casino cash to play with. So I played TWO codes today and due to wagering requirements etc didn't come close to a cent. The casino monies used from promotional coupons are worthless unless your extremely lucky. On my THIRD attempt playing the last coupon for over a few hours I began to think my internet data and time I had used was much more valuable than conditional credit and RVO paying any real money. To good to be true, but then again all the invitations didn't think so. BUT that's not my issue.
Bonuses may be refused at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at the casino management's discretion. Fraudulent bonus claims or withdrawals will result in the player being charged a processing fee (min. 12% of purchase amount). which will be deducted from their casino balance.
So I lose my winnings because some how playing 3 coupons instead of the imaginary '1 only coupon per player' I kept being told, somehow it constitutes 'abuse of promotions" and its (instantaneous) decision not to pay me is so loosely based on discretion.
Please pay me the money I rightfully won at your casino. I'm a very level person and if I didn't believe with every inch of my being I should be paid, I would not have spent all this time seeking a bit of Justice in the money I know is rightly mine.
I hope you read this fair and will have a genuine reply to me. For the record I will never play a coupon code every again!! If you were me would you? I am so angry and completely shocked by this. I know that ANYONE with an ounce of decency, intellect or fairness would not hesitate to support my side of this dispute. I just would not have done all of this if I thought for a second I was wrong, Im a very fair and honest person and I would be the first to admit when I'm wrong. But does any of this mean anything when you can get away with not paying me? I don't think I have every felt so strong about a complaint in my entire life, truthfully I'm god smacked I've had my winnings taken and it completely stinks. If for a second I had abused or mis-used your casino I would have accepted my loss in silence.
I'm still thinking over my approach of the best way in carrying this dispute further. There are several avenues, I'm sure you can guess them. But this is not exactly a department store the complaint is with, a little odd its an online casino. But principals, policies, morals and laws still apply to RVO. You may want to send me the casino owners email address in the Netherlands if you are not appropriate to address the above. Most kind if you can assist.
I thank you for your time in reading this.