LeoVegas Casino - Dishonestly keeping my withdrawal pending, hoping to make me gambling to lose money

RESOLVED
John Lacroix United Kingdom
posted on May 31, 2016.

I have withdraw my fund/wining money from leovegas account back into my debit card linked to that account. After providing all proof of ID and original proof of address leovegas casino now tells me I should wait and attic all 15 days to get my payment back into my visa debit card account. The amount of £270. Then they tried to lied about me having two accounts opened last years which is unbelievable and dishonest to say the least . I just want my money back into my account . It's still showing pending withdrawal/ use this to play now. I want my fund by tomorow evening otherwise I'm considering legal action from all this manipulation and dishonesty from leovegas

posted on June 1, 2016.

Hi,

I have looked into this for you, I think there may be some confusion along the way. While processing your withdrawal we found that you had 2 accounts with us - you may not remember this, I am happy to forward information of these accounts so you can see for your self. When it is found that a player has multiple accounts it is a licence requirement that we verify documents (ID & Proof of address) before we are able to process a withdrawal from the account. This is standard procedure for all online casino's licensed by the MGA.

The good news is that your withdrawal was processed last night, you should have received an Email confirming this. You should receive your winnings within the next 5 business days.

Don't hesitate to get in touch if you have any questions.

John Lacroix United Kingdom
posted on June 1, 2016.

Thanks for getting back in touch. I have indeed received the email you've sent. So hopefully will get money back in my account by the end of the week. Great regards.

John Lacroix United Kingdom
posted on June 1, 2016.

Money has hit my account today. £270 in full payment. Thanks to everyone involved for your help and sorting out his matter swiftly . Much appreciated. Great regards

posted on June 2, 2016.

Hi,

Glad to hear it! As always don't hesitate to get in touch with our support team or myself via a private message here should you have any concerns.

Enjoy the rest of your week and congratulations on your winnings!

AskGamblers
posted on June 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.