Complaint status
Complaint solved successfully!
This is what I call professional and responsible Customer Support.
Keep up the good work!
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Luckydog submitted a complaint.
Diceland Casino responded.
Luckydog responded.
Solved successfully.
Diceland Locked Me Out
Posted: 21st October 2011, 9:02 PM by Luckydog
I signed up yesterday to play at Diceland and lost. Went back today and deposited $300. When I was playing my screen went blank and they locked me out! I still had money. I did not ask for any bonuses.
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Hi Luckydog,
My name is Noah and I am the Rep for Diceland Casino. This is very strange. Have you contacted CS and asked them about this? It could be just a simple technical issue. In any case, if you can give me your Casino user name (you can also email me at noah@romepartners.com) I will look into it for you.
Kind Regards,
Noah
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What's this?
Turns out they made an error in closing my account and reopened it. Thank you for your help!
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I want everyone to know that this complaint has not been resolved yet and Noah is telling me that I did not deposit money at the casino. This is not true and I have provided my bank information evidencing deposit..
Luckydog, please use the link from email to respond on this complaint. Using comments, casino rep will not be aware of your reply.
I sent two emails to support and tried to call. No one answers the phone and nobody responded to my emails. Starcaster is my user name. I never played at Diceland before.
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