Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
lventer submitted a complaint.
Diceland Casino responded.
AskGamblers responded.
Diceland Casino responded.
AskGamblers responded.
Diceland Casino responded.
AskGamblers responded.
Closed due to inactivity of submitter.
Solved successfully.
Diceland Casino - Liar Liar
I opened a account with Diceland, and deposited over $200.
Barry phoned me to confirm my particulars. I lost but thought I would give it another try the following day.
Tommy assisted me with my question about the fact that there were no credit card deposit method available. He said I should wait and then all of a sudden Mate came on and ask me where I'm from.
I informed him that I'm from South Africa and that Barry already confirmed this. "That is a lie" was his reply. I was really unset with this acqusation and demanded to speak to a Supervisor. Mate informed me that he was the "manager".
Is this the kind of service you render? Is it acceptable to call people liars and take there
money? Is your system so outdated that simple info about a guest whereabouts escapes you?
Hello Iventer,
I was surprised to read your account of what transpired, can you please send your user ID to noah@romepartners.com, so I can investigate?
Kind Regards,
Noah
Hello Noah,
Did you have a chance to look at the player's account?
I have emailed the player who has not informed us of his ID yet, and am awaiting his reply. We have not been able to find the chat as of yet. I will update you as soon as he responds.
Kind Regards,
Noah
Noah, you have been emailed about player's details at 6th November. I have resend it again.
We are looking forward to hear from you in this matter.
As I've explained the player has not answered his email address not is his user ID his casino ID, so we have no way of finding out who he is. Awaiting further details.
If we don't hear from player until this complaint expired, we will consider it as resolved on casino's satisfaction.
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