Here we go again! It took over 3 months for me to get my last $2,500 payment from Diamond VIP Casino! I was promised the rest of my $10,000 would be paid out quickly. HA!! I have contacted my VIP Manager, Aaron, many times by email and phone call messages, and have received only one response. He says finance has to approve it.

The buck stops with him, and he's always pretending it's someone else's fault that I won't get paid. At this rate it will take over a year to get all my money from the casino...and that's a positive outlook. I'm now afraid that I will never get paid!

The casino staff is friendly, but all they ever say is they understand my frustration...blah, blah, blah...but only Aaron can pay me. Wow! One man should not have so much power! If I would have known that my payouts depended on one VIP Manager who rarely lives up to his promises, I would not have put a penny in Diamond VIP Casino or any of its sister casinos like Rome Casino, Royal Prive, or Diceland!

Please help! I have been very patient for over 6 months. My patience is gone. I have mounting credit card bills to pay off, and they need to live up to their payout promises!!

Leave your comment about this complaint

JenniferP reviewed On 05/08/2012

Noah, I sent you the details in an email on April 24th. You responded that you would query the casino for me. I will resend the email. Thanks.

JenniferP reviewed On 05/02/2012

Noah,
My account is showing that $1,500 has been removed from my $2,500 withdrawal request. I emailed Aaron to see if that means $1,500 will be sent to me soon. Of course, I haven't heard back.

The casino reps said the $1,500 was approved, but not sent yet. Not sure why it's not the full $2,500 amount.

NoahRomeCasino reviewed On 04/22/2012

Jennifer as I wrote to you already, if you will please email me the details to noah (at) romepartners.com - I'll do what I can to help you resolve the issue. Please write to me

Kind Regards,

Noah.

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.