Desert Nights Casino NOT PAYING JACKPOTS!!

RESOLVED
posted on October 3, 2012.

Now I found Desert Nights casino on a website which I was told is one of the only casinos that I should be using. I have been communicating with their finance department since day one to make sure I will be paid on-time. I submitted my documents and document approval on the 15th of Sept, so I submitted a withdrawal on the 16th of September and, my withdrawal was approved on the 24th of September. It was communicated via email with the following information on Monday, Sept 24th:

Reference number: LTK121250940086X Please use this ticket number in any correspondence with us.

Subject: dawynsmith docs

Dear Dawyn,

Thank you for contacting us.

This is an international wire transfer and it was submitted to your bank the same day it was approved.

Please feel free to contact us if you have any additional questions.

Sincerely,

Eva

———————————-

Well today is the the 10th business day, and 15 minutes ago I received an email saying they have wiring issues and I won't be paid today:

Dear Dawyn,

We are contacting you regarding your recent withdrawal. Unfortunately we are currently experiencing delays with US wires. This has nothing to do with our ability to pay our members and you can rest assured you will receive the funds.

With US processing we sometimes have to overcome certain obstacles to get the funds to our members, this is one such occasion and we are doing everything possible to get the funds to you.

We would like to thank you for your patience and understanding in this matter and appreciate this often causes concern for our members, but again we can assure you that you will receive the funds.

Remember that we are eager to assist you around the clock, 365 days a year. Should you have any doubt or question please contact us via LIVE CHAT or by email. We will be happy to help.

With best regards,

James

Finance

——————————

I have no patience left. I have been through the ringer on the last two withdrawals from two other casinos. I am tired of the games casinos are playing with the gamblers. I do what I am supposed to do, and I get the shaft. If they cannot process wires than there is always western union. I told "James" that it was unacceptable, and that I expect my funds today!

Please advise them to send my funds Western Union or MoneyGram like other casinos can at their cost. This is me following website suggestions.

Well I made another attempt to try and resolve this wire transfer issue by suggesting that they send the funds to my Moneybookers account. This is the response I get:

A chat operator will be with you shortly.

You are now chatting with 'Sarah'

Your Issue ID for this chat is LTK1212501026907X

Sarah: Welcome to Casino Support. My name is Sarah. How may I assist you today?

dawynsmith: I was communicating with Camila via email, and pressed the link. I was expecting her

dawynsmith: I am offering an alternative to the casino to handle my withdrawal

Sarah: She is not available for the moment

dawynsmith: I have a Moneybookers account that you do use on for withdrawals so this is my compromise for the delay

dawynsmith: thats fine

dawynsmith: She wrote that I could use an alternate method for my withdrawal since your casino is backed up on wire transfers

Sarah: Dawyn, I can see that you have a wire transfer

Sarah: Let me double check , please

dawynsmith: that's fine

Sarah: I will be with you in just a moment. Thank you for your patience.

Sarah: Dawyn, unfortunately I cannot change anything

Sarah: You have a withdrawal accepted

Sarah: You are welcome to wait till the money will be to your end

dawynsmith: What do you mean? I am giving you an opportunity to fix your issue

Sarah: I am not able to make this change

Sarah: I am really sorry

dawynsmith: Well give me someone who can

dawynsmith: I am trying to avoid scarring your casino's reputation, and all I get is…"You are welcome to wait"

dawynsmith: wow.

dawynsmith: I will be in contact

Your chat transcript will be sent to [email protected] at the end of your chat.

——————————————–

Before I submitted to the above chat I did a little emailing, and it went like this:

From: Desert Nights Support

To: Dawyn Palmer

Sent: Fri, Sep 28, 2012 12:42 pm

Subject: RE: no subject (LTK1212501026907X)

Reference number: LTK1212501026907X Please use this ticket number in any correspondence with us.

Subject: no subject

Dear Dawyn,

The reason the answer is similar is that, it is, in fact, true. We, as a casino, also take a risk, however we do our best to fulfill our obligations. There is no alternative except MyPaylinq e-wallet. Besides wire, that is the only option available to US customers. If you wish, you can withdraw with that method. You may find full details at their website: http:/­/ww­w.m­ypa­yli­nq.com. Please note that verification deposit will be needed.

In case you are interested, let us know. If not, we will try our best to speed up the delivery of funds via wire transfer.

Best regards,

Camilla

—————Original Message—————

From: Dawyn Palmer

Subject: Re: no subject (LTK1212501026907X)

I will be honest, this is the same generic answer I received from the last two casinos. If your casino is aware of the restrictions and regulations of US Banks, then send money via Western Union or Money Gram which has less. Your casino works with the same third-party financial institutions as other casinos, and they are paid to do a job "when the actually exist." If you can accept deposits in that form of media then you can withdraw in that form of media.

You have the ability to take U.S. citizen money, you accept their deposits, but come up with excuses of when it is time to pay us our winnings. Irregardless of the reasons why you haven't paid me, I can easily find out if any monies has gone out in the past week from your casino by simply posting on a forum. I did not have to read about your casino because I was assured by the gambling website that if the casino is downloaded from their site, then that casino has met the high standards of honest gaming practices. Nevertheless; we as gamblers are obliged to honor the terms and conditions of the casino we play at, so tell me, what do we do when the casino does not honor their own terms and conditions?

This is the third casino that I have had winnings from in the past six months, and to date, all three have not honored their own terms and conditons in one way or another. Gambling people like me take risks everytime we deposit to an online casino, but we take bigger risks when we are not paid for our winnings, so asking us to be patient is something that we should not have to honor!

Like any transaction it can be reversed. Get my money back from your third-party vendor (if it was moved via wire), and send it to me via Western Union. You have all of my information on file, it was approved on the 16th of September.

Like I told one of your other representatives I have been paid by casino(s) in this manner when they realized that they want to retain gamblers not lose them, and I recieved my funds in less than an hour. Get whatever approval you need or have your third party vendor do it…either way the clock is ticking and my patience is gone! I have all day to post on gambler forums…do you?

Thanks,

Dawyn Palmer

—–Original Message—–

From: Desert Nights Support

To: Dawyn Palmer <

Sent: Fri, Sep 28, 2012 11:18 am

Subject: RE: no subject (LTK1212501026907X)

Reference number: LTK1212501026907X Please use this ticket number in any correspondence with us.

Subject: no subject

Dear Dawyn,

Thank you for contacting us.

We understand your frustration but we assure you that you will receive your winnings shortly. A withdrawal is sent by our payment processor company. We send the funds to them and they are responsible for wiring the money to your bank account. They do this through a network of international banks, due to strict regulations by US banks against online gaming funds. There are unforeseen delays every now and then, and we cannot give customers a precise status, until the payment company updates us. Right now our Accounts Dep-t is awaiting their reply.

We kindly ask you to be patient, as we are doing our best to fix the issue. You are welcome to check us on online forums, to make sure that we are a reputable casino that always honors players' winnings.

We will try to get back to you with good news as soon as possible. Please accept our apologies on the inconveniences.

Sincerely,

Camilla

—————Original Message—————

From: Dawyn Palmer < >

Subject: no subject

I was advised on the 24th that my wire has been processed. I have accepted your casino terms and today is the 10th business day. I expect to have my money in the account this morning, otherwise make arrangements with Western Union. I was directed to your casino by a reputable gambling website. I won, now I expect to be paid. I will be filing a complaint if you do not have the funds in my account by 8am EST.

I am so tired of you casinos playing games paying out. Just once would one of you do what you promise!

Thanks,

Dawyn Palmer

—–Original Message—–

From: Desert Nights

To: dawyn65 <>

Sent: Fri, Sep 28, 2012 6:08 am

Subject: Your Withdrawal

Dear Dawyn,

We are contacting you regarding your recent withdrawal. Unfortunately we are currently experiencing delays with US wires. This has nothing to do with our ability to pay our members and you can rest assured you will receive the funds.

With US processing we sometimes have to overcome certain obstacles to get the funds to our members, this is one such occasion and we are doing everything possible to get the funds to you.

We would like to thank you for your patience and understanding in this matter and appreciate this often causes concern for our members, but again we can assure you that you will receive the funds.

Remember that we are eager to assist you around the clock, 365 days a year. Should you have any doubt or question please contact us via LIVE CHAT or by email. We will be happy to help.

With best regards,

James

Finance

http:/­/ww­w.d­ese­rtn­igh­tsc­asi­no.com

I don't know about you but it sounds as though the reason for the wire transfer issue is because they are not paying out at all. They refused to do Western Union or Money Gram. They suggested that I go through mypaylinq knowing that mypaylinq would take an addtional 15-30 business days before I would see those funds.

This is truly ridiculous and sad.

------­---­---­---­---­---­---­---­---­---­---­---­---­-Update ------­---­---­---­---­---­---­---­-----

Still no funds as of October 1st EOD.

------­---­---­---­---­---­---­---­---­---­---­---­---­-Up­dat­e--­---­---­---­---­---­---­---­---­------

Update: This is an email I received at 6:52 am EST from Desert Nights Casino:

————————————-

Hello Dawyn ,

I am contacting you regarding your outstanding withdrawal. As you are aware from my previous email we are still experiencing delays for US wires and working extremely hard to over come this issue and find a solution to make the withdrawal process faster than it has been.

At the same time I would like to reassure you that you will receive the funds.

I would appreciate your patience and understanding in this matter but again we can assure you that you will receive the funds.

Should you require any further assistance please don't hesitate to contact us. We are more than happy to assist you around the clock, 365 days a year!

With best regards,

James

Finance

——————————————–

CD,

I don't know about you but I do believe Desert Nights is simply not paying, and they do not care if they are a featured casino on your website. How many times can one casino assure a patron that they will be paid? When will I be paid, November, December, next year? I hope you can convince them that they need to send me my funds via Western Union or Money Gram as I requested. I work for a financial institution, and irregardless of where it is coming from it wires don't get backed up like this? It is by far the quickest method of payment, and guess who uses it…wait for it…Western Union and Money Gram!

If wires are being "backed up" because of US regulatory sanctions, then Desert Night should have been proactive. I am sure my bank and other financial institutions advise third-party companies on the ins' and outs' of wire transfers, so that they are prepared for the future. What makes me laugh is that Desert Nights used the excuse that they had so many winners that they got backed up, how many gamblers from CD are have recently been paid that were overdue?

I now ask you for two things, please correct my forum post title to reflect Desert Nights Casino (not Desert Moon), and get the casino to send me my funds Western Union today. I have avoided filing additional complaints with other forums because I trusted what you told me would come into play, but it is obvious that my winnings were not bumped into first place for being processed even for your website.

posted on October 8, 2012.

Update: Still no communications or funds have been received from Desert Nights as of this post.

posted on October 9, 2012.

Update:

Received the following email message from Desert Nights casino 30 minutes prior to this post:

Hello Dawyn,

Thank you for being part of Desert Nights Casino.

I would just like to take this opportunity to update you regarding your recent withdrawal. We received confirmation today that the funds had left the bank so you will get the funds this week.

Again thank you for your patience and understanding in this matter.

Remember that we are eager to assist you around the clock, 365 days a year. Should you have any doubt or question please contact us via LIVE CHAT or by email. We will be happy to help.

With best regards,

James

Finance

———————————————–

I truly hope that this will be the end of this complaint.

posted on October 9, 2012.

I got my funds finally! Thank you Desert Nights for your stamina.

AskGamblers
posted on October 10, 2012.

 Complaint solved!