LimoPlay Casino - Deposit via Sofort Banking not credited

RESOLVED
mrnoluck Germany
posted on June 8, 2016.

10 Euro Deposit via Sofort has not been credited. Customer service reaction was not friendly. I even had to send a screenshot from my account to verify the deposit. But it still is not credited. I really do not understand this as Sofort always worked so far at every casino.

posted on June 9, 2016.

Hello dear mrnoluck!

I am sorry about your problems in our casino. Unfortunately there was some error and miscommunication between you and our customer support. I have spoken with them about it. We are sorry.

Your deposit of 10EUR + 30EUR compensation was credited at your account. It is real cash, no strings attached. Please forgive us, and confirm receiving of funds, so ASKG team can mark complaint as solved.

Best regards

LimoPlay team

mrnoluck Germany
posted on June 9, 2016.

The money is on my account now. I see the issue as solved to my complete satisfaction. I totally accept your apologies and thank you for the big bonus.

AskGamblers
posted on June 9, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.