All Slots Casino - Deposit refused to refund & Site error

RESOLVED
Danna Joy Liwanag Philippines
posted on August 27, 2016.

I made a deposit today for just $2.10 so I can play a little on my account with All Slots Casino and when I tried to click the games I get an error saying that my country is not recognized anymore on their site. It has been quite some time since I accessed the account because last time I was not even able to log in at all due to that restriction. Today I just tried to log in to my account and it allowed me in so I was thinking that maybe the restriction was already removed. So I processed a small deposit and I know it is just a wee amount but it is still hard earned money. When the Chat Representative informed me that the amount was too low for withdrawal (min. $50) and they could not refund it I was really ticked off. Why let me access and deposit on my account in the first place if I am not allowed to play? They should have restricted me from accessing it in the first place. Withdrawal policy is not applicable on my case because this is simply a site error that should have been addressed onset of their restriction launch. I just want that money back to my bank account. I was not able to utilize it on the site therefore it should be given back to me. Clearly the bullet item stated below does not apply to my case as I was not even able to play. I was even told that unless I deposit $48 then they can refund my money which is really ridiculous in the first place. This experience has consumed a lot of my time and has affected me emotionally giving me that frustrated feeling that you simply cannot fathom. I just want that money back no matter how small it is because if I allow this to pass they might do it to others. Let's do it right for all sake.

Below bullet number is from Terms and conditions of the casino:
>>> 8.5 Before making a withdrawal, a player must play through any deposit made at least one time.

posted on August 31, 2016.

Hi Danna,

I am presently reviewing this deposit with our financial department. I hope to have answer within the next couple of days.

We have now locked the account and added the Philippians and updated our Terms and Conditions at the casino.
https:­//w­ww.a­ll­slo­tsc­asi­no.c­om­/te­rms.html
2.6 All Slots Casinos (ALL SLOTS CASINO AND ALL SLOTS MOBILE CASINO) do not accept players residing in Israel, the United States, South Africa, Italy, Denmark, France, Spain, Bulgaria, Belgium, Singapore, Philippines and the United Kingdom.


Thank you,
Levi Hogan
Communications Manager.

AskGamblers
posted on September 3, 2016.

Please let us know if there's some update regarding this issue. Thank you.

Danna Joy Liwanag Philippines
posted on September 7, 2016.

I checked the account today and iI can no longer log in which is good because it has been corrected but I still don't have an update regarding the money. I still don't see any refunds on my account.

posted on September 7, 2016.

Hi Danna,

I am hoping to have feedback regarding this today. We will update you as soon as receive confirmation.


Levi Hogan
Communications Manager.

posted on September 7, 2016.

Hi Danna,

I can confirm you will receive a refund to your registered e-wallet within the next few days.

I wish you the best

Thank you,
Levi Hogan
Communications Manager.

AskGamblers
posted on September 10, 2016.

Dear @Shamoira13,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.