WinPalace Casino - Deposit not refunded after almost 3 months

RESOLVED
posted on March 26, 2015.

In short I wagered the sign up bonus made a deposit, they didn't pay me my winnings I asked my deposit to be refunded and it is almost 3 months now waiting and dragging and still no sign of my deposit. Don't play in this casino!

posted on March 30, 2015.

Hi galaksija,


I apologize for the delay. In effect, the refund still pending for a problem with the payment method used.

I've been informed that your refund will be processed within the next 72 working hours.

Please update us once you received your money back.

Best regards,

posted on March 30, 2015.

I heard that answer many times before....

posted on March 30, 2015.

Hi,


I gave you a time frame. So please let me know if you received it within the period I informed.

best regards,

posted on March 31, 2015.

Hi,


I received the confirmation from our finance department that the amounts have been refunded.

Please confirm so we can set this complaint as solved.

Best regards,

Clara

AskGamblers
posted on April 4, 2015.

@galaksija,
Did your received your deposit back? Thank you.

AskGamblers
posted on April 7, 2015.

@galaksija,
It's a nice practice to confirm if your complaint is resolved or not, thank you.