BitStarz Casino - Deposit never went to balance

kd0gz United States
posted on December 11, 2015.


I made a deposit of 50 mbtc and played until it was more have way used up, then I made another deposit of 30 mbtc. I won mbtc to bring up the total to around 80 around the same time but only the winnings showed up in my account. balance. The 30 deposit never showed up in my balance... Never did at and I spoke to support two time the first time they saif it was because no confirmations but so waited until confirmations but it still showed in balance.

posted on December 15, 2015.

Hi Kd0gz,

We are stunned to hear about your bad experience, considering the money was credited to you and you played it.

The confirmation by blockchain is here: https:­//b­loc­kch­­fo/­tx/­278­b3e­20b­b84­304­f82­9de­b90­854­c71­650­5ca­115­e7a­4bb­a86­a02­737­fe0­6f0fe8e

The money was added instantly, as your balance changed from 0.02015 BTC to 0.05015 BTC exactly at the time of your deposit.

You then played continuously with that money for roughly 50 minutes.

Considering everything is just fine and you were indeed credited, the issue was marked as solved, as it should be.

All the best, BitStarz Team.

kd0gz United States
posted on December 18, 2015.

you think that i just make this stuff up! the first contact to live support happened they said it was because it had yet to receive confirmations which happened long after way before using up the winnings from the first deposit. why would they say it was because no confirmations if it was already to account. why don't you check the reason the balance went up because is says in the bet log that it was because of winnings on the monkey slot. The money i played for 50 minutes with was from the winnings on the slot not the deposit. I'm surprised you don't keep more detailed records, or more likely, that you do but didn't examine them!

posted on December 18, 2015.

Hi again Kd0gz,

We actually keep extremely detailed records and it is because of them that we are sure the money went in and you played it. The money was credited instantaneously to your account and these are the spins that came between your deposit:

Game ID: 24259166
Game: Royal Unicorn
Currency: BTC
Balance before: 0.02115000
Balance after: 0.02015000
Bet Size: 0.00100000
Payout: 0.00000000
Date: December 11, 2015 17:51

Game ID: 24259418
Game: Gladiators
Currency: BTC
Balance before: 0.05015000
Balance after: 0.04910000
Bet Size: 0.00105000
Payout: 0.00000000
Date: December 11, 2015 17:53

As shown, it is possible to see the balance change and the bets you made. We have already shown the blockchain transfer coming in at exactly this time and there is more than enough evidence to back what we are saying.

All the best,
BitStarz Team

posted on December 19, 2015.

AskGamblers Complaints Team has been provided with an undisputed evidence on behalf BitStarz Casino management which proves that the disputed deposit amount has been credited. Therefore we consider the player's claim as unjustified and this complaint is marked as Resolved.

We would like to remind player that in case of a disagreement with our decision, further assistance on this matter could be requested from the official regulatory body of BitStarz Casino.

This case is now officially closed.