Quartz Casino - Deposit has not appeared in account and payment taken twice!!

posted on October 28, 2015.


I joined Quartz casino tonight, and tried to add £200. An error message came up, so I tried again. Another error message came up. I then checked my bank, and it has been taken!! I then went back to the casino, and they are saying the money has not gone into my casino account either. I need the full £400 back, immediately. I don't want to play with this terrible casino, not even with the original £200 I had intended. I feel as though this money has been stolen from me, and I am now in financial trouble as double the amount I had intended to spend has been taken, and hasn't even appeared in my casino account!! The casino are saying I will have to send proof (I've emailed them a screenshot of my bank account), won't give me a time frame on when this will be sorted (it needs to be soon as I'm now an extra £200 down for the month), and are even insinuating on live chat that I may be lying! I am disgusted and very worried,


Sara Gardiner

posted on November 2, 2015.

Dear @sazzydaffy,

Any update regarding your complaint? Thank you.

posted on November 2, 2015.

Yes it's sorted now, thanks

posted on November 3, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.