Denied Payment from WinPalace Casino

RESOLVED
Drmanka United States
posted on February 18, 2015.

I won over 30000 playing blackjack back in November, they have been paying me extremely slowly about $500 every ten days, I have continuted to play on the site while waiting patiently for my payment and have dwindled it down to 13000, they denied my most recent request and said i have to deposit money to get paid, this makes no sense why would i put in $1000 to get out $1000? This is completely absurd, i just want the money i won fairly playing their games under their rules.
I got this response from the finanace department when I asked why I haven't been payed which is complete B.S,. I have been logging in and playing frequently

Hello,

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.

We apologize for the inconvenience.

In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.


Best regards,

Adrianna Van De Kamp
Finance Department

posted on February 20, 2015.

Hi,

please let me know your username so i can check into this,

Best regards,

Drmanka United States
posted on February 20, 2015.

Hello,

User name Drmanka, thank you in advance for your help.

posted on February 20, 2015.

Hello Matthew!
I can see your withdrawal request is pending at the moment. Note, that it takes up to 10 business days to approve it. You will be notified via e-mail once it is approved.

Regards,
Susan Madison
VIP Manager

Drmanka United States
posted on February 20, 2015.

Hi Susan,

Thank you for the response, that is the answer I got last time when it was declined for no apparent reason. Any way you can tell me without having to wait until March 3rd if this payment will be approved this time? as that would be a full month without receiving a payment at that point.

Thank you,

posted on February 23, 2015.

Hi Drmanka,


I apologize for the delay. We are looking into it.

Clara

posted on February 24, 2015.

Hi Drmanka,


I apologize for the delay. I received a reply from our finance department informing that your payment will be processed in the next 72 working hours.

Please update us once you received it.

Clara H.

Drmanka United States
posted on February 24, 2015.

Thank you Clara! I will update you once I have received it.

posted on February 24, 2015.

Hi Drmanka,


Great news. Looking forward to hearing from you soon.

Clara

Drmanka United States
posted on February 26, 2015.

They notified me my payment has been processed, I will let you know once it has been received.

Thanks for the help Clara!

Drmanka United States
posted on February 27, 2015.

Payment Received for $1000 thank you

AskGamblers
posted on February 27, 2015.

@Drmanka,
Your one instalment is paid, do you want to close this complaint or to stay opened?

Drmanka United States
posted on February 27, 2015.

at this time we can close it, if the next one isn't approved I will be back, they said allow ten business days.

Thanks,