Dendera Casino confiscated winnings from free chip

RESOLVED
aolegf Latvia
posted on July 2, 2014.

hello! have requested cashout from 13 free chip on 13 Juny, 14 Jyny my cashout was confiscated, because:
Hi,

Your withdrawal has been cancelled for the following reason/s:

1. You have not made a deposit in 5 years
2. You only play free chips and breach wagering terms when playing
3. Repeated document requests have gone unanswered.

Please note that you will need to send in documents and make a deposit
in order to activate your promotions.

Regards,
Dendera Security

My account was fully verifed in 2010,havent deposited 4 years not 5, cant see rule I cant play free chip if it is in cashier promotion page.

why my withdrawal is confiscated?

AskGamblers
posted on July 7, 2014.

Any update considering your complaint?

aolegf Latvia
posted on July 7, 2014.

no unswer from dendera casino

posted on July 10, 2014.

Hi,

Please send me your username and I'll get someone to see what went on here.

Kind regards,
Scott

Dendera Affiliates

aolegf Latvia
posted on July 10, 2014.

my username oaleksej

posted on July 14, 2014.

Hi aolegf,

Unfortunately, I'm unable to help with this matter as management will not pay winnings from a free chip if a players has not deposited in the last 90 days.

This terms is on our website under the terms and conditions.

Kind regards,
Scott

AskGamblers
posted on July 14, 2014.

After a careful analysis of Dendra Casino Terms and conditions we could confirm that player has indeed breached p.5.19 and 5.20.
If more than 90 days have passed since your last deposit, you will not be able to withdraw any winnings from any free chips you may have received.
We consider this complaint resolved.