Dendera Casino - Still waiting for payout

UNRESOLVED
brauchler United States
posted on March 24, 2014.

My payout was sent on 2/26 and I still haven't received it. I keep being told I have to wait for the next credit card statement cycle but I keep telling them this card is an ATM card and the deposit should have just been deposited into the checking account attached to the card. They keep telling me to wait but it has almost been a month since they supposedly sent the money and still no deposit.

posted on March 26, 2014.

Hi Brauchler,

Kindly note, we have been in contact with you almost daily to assure you that we have done our part to refund to the card. As our merchant has indicated, it may take a full billing cycle to reflect. As we have already issued the funds to your card, we unable to retrieve the funds. Chatting about this via a forum is not going to solve the issue or make it any quicker. Please feel free to contact our support for any updates or further assistance on this matter.

Once again, please accept our apologies for the delay, this process is usually completed in a couple days.

Kind regards,

Scott

brauchler United States
posted on March 26, 2014.

Scott- I am not trying to be a pain but to get some clarity and contacted the forum because my questions regarding this being an ATM card continue to not be answered. I have contacted my bank and they have no record of this money being sent. Please remember this is not a credit card. You continue to respond to me as if this is a credit card IT IS NOT! Its is an ATM card and does not have a billing cycle. As of today neither myself my bank have received these funds. Not once have you made it clear or communicated that you understand this is an ATM card and not a credit card. If you can just respond that you understand my concerns because this is an ATM card I would be grateful. My bank informed me there is no billing cycle for an ATM card and any money send as a deposit would not need to wait for any "billing cycle".

brauchler United States
posted on March 29, 2014.

I was told my funds were sent on 2/26 and now it is 3/29 over a month since the money was transferred. I called my bank and they confirmed once again the funds were never sent or received by them. The funds were suppose to be sent to my ATM card and were never received. Not sure what to do at this point.