Rizk Casino - Delaying withdrawals

RESOLVED
Tarvyo Australia
posted on November 23, 2016.

I have withdrawn bigger amounts in the past with no issues (2-5days tops) but this time I have made one withdrawal on 9th November and one on the 10th of November, for $100 and $50, I let a week pass and with no payment and in my transactions it saying "bank processing" I decided to write an email, I got the run around for a bit, say that it has gone through on their end,then told to submit my bank statements (which I did) they said they will take it to their payment depart and get back to me. A few days pass, still nothing, I reply to the same email and get the exact same reply, its gone through on their end and want my bank statements, again I send them and get a sorry we have sent this to the payment department to investigate (like a few days prior). A few more days have passed and still nothing. Rather annoyed as it's a small amount and I have withdrawn before with no issues. Besides the fact the loyalty program is complete tripe, if I happen to get this money that is actually mine, I will be closing my account with Rizk regardless.

Tarvyo Australia
posted on November 27, 2016.

Update - Upon sending them a bank statement for a third time several days ago, I again have received nothing, not an email update or any funds from the casino, very disappointing to say the least.

Tarvyo Australia
posted on November 30, 2016.

delete, resolved

AskGamblers
posted on November 30, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.