GR88 Casino - Delayed withdrawal processing

RESOLVED
scottwilson3 United Kingdom
posted on February 12, 2015.

Taken more than 6 working days to process a £1800 withdrawal. Live chat not helpful at all. Deposited over £1000 and didn't use bonus, and still they are delaying payment.

AskGamblers
posted on February 17, 2015.

Dear @scottwilson3,
Any update considering your complaint? Thank you.

scottwilson3 United Kingdom
posted on February 17, 2015.

No updates regarding the withdrawal, they are using any excuse possible to avoid paying in a timely manner. Saying they are looking through my account etc as part of normal "security procedures". Now onto day 12 of waiting. Deposited £1250 and waiting on £1800 withdrawal, not even big profit.

scottwilson3 United Kingdom
posted on February 17, 2015.

Files attached for further proof.

scottwilson3 United Kingdom
posted on February 20, 2015.

Unsurprisingly, gr88 have come back and said my account was flagged under security issues, which of course, is a lie as i use the same bank card for all betting withdrawals and shopping online and this has never occurred before. This site is extremely dodgy, and writes the rules as it goes, I will continue to do whatever it takes to get this money and not let Olympian Trading scam another customer. Will continue to keep this complain updated with the lies I receive.

posted on February 20, 2015.

Hi Scott,
I am posting this on behalf of Rory Bennett who I believe has been in touch with you

"Hi Scott,

Your account was flagged as extremely high risk by the payment processor. This came after you had registered and deposited and prior to implementation of 3D secure which was integrated recently with the processor. Immediately upon being flagged we started an investigation into your activities and found multiple account registrations. This in itself is a breach of the GR88 Terms and Conditions and requires that we conduct further due diligence with the processor, the Fraud and Finance teams. The results are not in yet. As soon as all the information is compiled we will contact you directly and let you know the results of our findings. If you would like us to post it on Ask Gamblers we will do so, but please be advised that any fraudulent activities discovered by us would be in the public domain tied to your name.

Best Regards,
Rory Bennett"4

scottwilson3 United Kingdom
posted on February 20, 2015.

Yes, I have read that, and of course, gr88 will do anything to avoid payment. I have requested proof, could you kindly provide this?

scottwilson3 United Kingdom
posted on February 20, 2015.

And here, we have further proof, if i was the fraudster they are claiming, which of course I'm not, I'd be banned and unable to make further deposits, of course, this is what gr88 do, they make lies to avoid having to pay out, Olympian CEO Peter Karroll must instruct them to do anything possible to avoid paying out. I have attached a screenshot taken just now, and I was even offered help to complete my deposit by their live chat! Of course I did not deposit, I don't want to give even more money to this fraudulent website.

Game set and match gr88 you don't have a leg to stand on.

scottwilson3 United Kingdom
posted on February 23, 2015.

and still... gr88 are willing to take £500 deposit from a "high risk" person. Lies lies and more lies anything to avoid paying out.

posted on February 25, 2015.

Hi Scott,
I am posting this on behalf of Rory Bennett

"Hi Scott,

We have processed your withdrawal after investigations by our fraud team and 3rd Party Providers. We apologise for any delays that may have risen while investigations took place.

I am sure you can appreciate that we live in a world where fraudsters do exist, and to assist us in our efforts to stop them from damaging our brand we need to be vigilant. In our investigative efforts we are assisted by providers who report to us on customers they flag as high risk accounts, suspicious activity and a number of other factors.

The delay in processing your withdrawal was due to the investigative efforts as reported by our 3rd Party Providers and systems.

We will look to further streamline our investigative efforts in order to speed up withdrawals.

Regards
Rory Bennett"

scottwilson3 United Kingdom
posted on February 25, 2015.

Thanks for this information.

I look forward to receiving the funds and am grateful you have realised that I am not a high risk person and all was won legit.

Maybe I will continue to use you if a new withdrawal process is added as the website is good, will update this when I receive the withdrawal in my bank!

posted on February 26, 2015.

Dear Scott,

We are more than happy to know that this has been sorted in the best way possible as all of our players are the most important assets for our thriving brand. It is cases like this that help us improve our all-around services and give that extra push to be the best!

Needless to add that we are looking forward to see you coming back to keep playing at one of the most exciting platforms online.

Yours truly,

Rory Bennett

AskGamblers
posted on March 1, 2015.

@scottwilson3,
Did you received your winnings; can we close this complaint? Thank you.

scottwilson3 United Kingdom
posted on March 1, 2015.

yes, took 3 weeks but thankfully i did, can be closed