Eurofortune Casino - Delayed withdrawal

jonnycharly United Kingdom
posted on January 7, 2015.

I have a withdrawal still pending from 17th November 2014 for £108. After contacting the casino several times via chat i have been told my query had been passed on to accounts and they would contact me. I have also emailed the customer service email address but get no reponse or acknowledgment regards my query

posted on January 12, 2015.

Dear @jonnycharly,
Any update considering your complaint? Thank you.

jonnycharly United Kingdom
posted on January 12, 2015.

Hi, no, had no response/ contact

posted on February 24, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

posted on February 26, 2015.


From our records we see a withdrawal was sent to you via wire transfer in January. We would like to confirm that you did receive your withdrawal.

Kind Regards,

Casino Support

posted on March 2, 2015.

Can you please confirm that you received your payment, thank you?

jonnycharly United Kingdom
posted on March 3, 2015.

I confirm i did receive payment of £90 rather than the £108 expected. I am just relieved i got something after waiting over 2 months and being fobbed off several times via the online customer chat service. I would advise people against using this casino if they expect prompt payment and good customer service