BETAT Casino - Delayed verification process for over 3 weeks

REJECTED
Alks United Kingdom
posted on October 24, 2016.

I signed up at Betat Casino and provided my verification documents by email on 4/10/16. The terms stated that it could take up to 5 days for the verification to be completed. I have since been on Live Chat and email asking for an update, with very generic responses such as:

-The delay is due to the extraordinary high volume of UK players verifying accounts at the moment.
-Unfortunately the verification team still do not have an exact time frame for when your account will be verified.
-We are doing our utmost to speed them up as much as possible

I was also told that verification would be completed by the end of last week (21st October) and have still not heard back from the team.

I would like the casino to confirm the verification process and allow me withdraw from my account as it has been well over the 5 days they said it would take.

posted on October 27, 2016.

The details of this case shall be supplied to Askgamblers tomorrow.

Kind Regards,
Casino Manager

Alks United Kingdom
posted on October 30, 2016.

I received an email on 29/10/2016 with the following:

lease be informed that your account has been flagged for fraudulent behaviour. Due to this, we are required to terminate any direct line of communication with you immediately.

Consequently we have now permanently closed your account, forfeited all funds and removed your email address from our mailing list.

No further correspondence on this matter will be entered into directly. Should you wish to discuss the matter further, you may raise this case with the Malta Gaming Authority who will act as the legal mediator between both parties.


Regards,

BETAT Risk Department



I would like to know what this means, how they can claim my account is fraudulent (after sending in all the documentation as requested) and how they can take away all my winnings. This is sickening and I feel like I have been conned.

AskGamblers
posted on November 10, 2016.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that BetAT Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Moreover, we have been confirmed that player committed fraudulent activities and thus violated one or more of the BetAT Casino terms and conditions.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected.

The complaint is now officially closed.