Monarchs Online Casino - Delayed Verification&Payment

RESOLVED
Jennifer Putty-Grellus United States
posted on July 5, 2015.

4 days ago I asked for a withdrawal (ihave$4,200.00 supposedly available) and they asked me to email them a credit card authorization form, a copy of my debit card, and a recent utility bill, which i immediately did. they said they would call me for a phone verification within 24 hours and here it is 4 days later...nothing. I email and chat with them on a daily basis but they keep asking me to send in the SAME verification documents which i keep doing.....nothing. When I ask them for a number I can call they say they can only be reached by email...nothing!

posted on July 8, 2015.

Hi fb_1020500234627242,
According to our Finance Team, the source of your winning is coming from bonus only, and maximum amount for you to withdraw is $150. We received your documents, In a case we need anything else, we will contact you.

AskGamblers
posted on July 11, 2015.

Dear @fb_10­205­002­346­27242,
Any updates regarding your complaint?
Thank you.

AskGamblers
posted on July 15, 2015.

@fb_10­205­002­346­27242,
It's a nice practice to confirm if your complaint is resolved or not, thank you.