RealBet Casino - Delayed payout request

UNRESOLVED
Liang Li United States
posted on June 2, 2016.

I have made a payout request for $2000 on 3/29/2016 and I have not received the check yet. Yes, it is already more than 2 months. Everytime I contact them, the only answer I got is " I am so sorry for the delay. We will let you know the tracking once it is available". What a shame.

posted on June 6, 2016.

Hi, I am looking into this and will post a response as soon as i have more info.

Thanks,

Dustin

Liang Li United States
posted on June 8, 2016.

So far, I have not received any responses yet.

Liang Li United States
posted on June 10, 2016.

Hi, where is the response?

posted on June 14, 2016.

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in your payout request.

We want to assure you that all of your funds are absolutely safe and secure. The delay in receiving your payout has nothing to with the availability of your funds, but rather with the ever changing international banking process with which they are returned to you.

Please know that we are working diligently and constantly to put a more streamlined and better process in place that will ensure a return to normal payout time frames. 

Thank you again for your patience and understanding, and we look forward to improving your gaming experience as we continue to grow with you!

Liang Li United States
posted on June 14, 2016.

OK. That is the same answer I got every time. Basically, you just said nothing and I still do not know when I can get my money. 4 month? 6 month? 1 year?

posted on June 18, 2016.

Hi,

I'm really sorry I can't provide a definite timeline. The last thing I would want to do is tell you a date and then not deliver on it. That said, processes for these banking issues are currently being worked on. The funds are there; however, it is just a matter of moving them around. The good news is that once this process is sorted out payout time frames should be much, much faster. I will update you as soon as I have some real information for you. Obviously it is in everyone's best interest to sort out this process ASAP. This is priority #1.

Again, I'm really sorry for the delay. I will keep you updated with any developments and all will hopefully be sorted soon.

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