Ruby Slots Casino - Delayed payment of $5000

RESOLVED
marhan United States
posted on October 13, 2015.

won 09/22/15 5000 actually 7500 but played down because it took so long...a manager in my seventh chat today said there is nothing anyone can do to get me paid sooner. I am in my 21st day being approved for a payment..frustrated

AskGamblers
posted on October 17, 2015.

Dear @marhan,

Any update regarding your complaint? Thank you.

AskGamblers
posted on October 22, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

posted on October 26, 2015.

Hi marhan,

I'm sorry for your frustration with this.

I see in the notes that on 10/16, one installment on your payments was approved, with the others to follow, weekly.

I'm going to keep an eye on all of this to ensure that things go smoothly from here.

All the best,

Tawni

marhan United States
posted on October 27, 2015.

I still have not received any money just delays..the count started again 10/16...told approved but still wait another ten business days

marhan United States
posted on October 27, 2015.

still no money after a month and half

posted on October 31, 2015.

Hi marhan,

The first payment was sent via check in the amount of $1710 + $40 Service Fee Check. Tracking information will be sent to you via email. Please let me know when you receive it.

Thanks,

Tawni

marhan United States
posted on November 2, 2015.

Tawnie thank you I will be looking for it

AskGamblers
posted on November 6, 2015.

Dear @marhan,

Did you receive the payment, can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

marhan United States
posted on November 8, 2015.

I have not received a payment i was promised a payment on half of monies 1710 about 5 days ago...this is bad so bad

marhan United States
posted on November 8, 2015.

I don't believe I will ever be paid

posted on November 10, 2015.

Hi marhan,

I can see the FedEx tracking, which shows that it will be delivered to you, this Wednesday (November 11th). I believe one of our Escalations Manager's has already been in touch with you with this tracking information, along with assistance to help you set up a faster payment option.

I hope this helps,

Tawni

marhan United States
posted on November 13, 2015.

the casino still owes me 1750 I did receive the first check tonight when is the final check coming without you I would not have been paid....it has been almost two months

AskGamblers
posted on November 16, 2015.

@marhan,
Any information regarding rest of your winnings?

posted on November 16, 2015.

Hi marhan,

I can see that Tara (one of our Escalations Managers) contacted you via email, November 13th, regarding this payment. You should be receiving tracking details later this week.

All the best,

Tawni

AskGamblers
posted on November 20, 2015.

@marhan,

Did you receive details regarding the payment? Thank you.

marhan United States
posted on November 23, 2015.

Hi i got checks from ruby slots just waiting for bank to clear checks, thats the challenge i hope i eventually get money. Thank you for all you did

AskGamblers
posted on November 27, 2015.

@marhan,
Did you receive your winnings, can we close this complaint? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.