Delayed payment on Slots of Vegas Casino

RESOLVED
Bojinator Australia
posted on February 26, 2016.

I recently made a withdrawal on Slots of Vegas and it was approved on 4th Feb it's now the 27th Feb and 18 business days have passed. I log on every day to speak to live chat requesting info on the delay. I get the most disgusting excuses when I ask to be transferred to withdrawals department such as no sorry they are in a meeting or their chat is down due to maintenance. Keep getting told to email them and I get no replies. Also got told I have to wait longer cause they already have processed their maximum amount of withdrawals for the month. This site is a complete joke. Will never play on this site ever again. I recommend others to steer clear!!!!
P.s I did a neteller withdrawal so their should be no need for such a long delay after their maximum 10 business day waiting period

Thank you for using our LiveChat Service. This is 'Perry'. Please verify your Email and Phone Number so that I can assist you.

Bojinator: [email protected]

Bojinator: ****************

Bojinator: ****************

Perry: Thank you! How can I assist you?

Bojinator: hi Perry, ive opened up a dispute and they have got back to me asking for your company to send me a link of proof saying about how withdrawals that have been approved can take longer then the 10 business days mentioned

Perry: Once your withdrawal has been approved all of your inquiries will be handled by the withdrawals department via chat. Their schedule is from Monday through Friday from 10am to 4:30pm EST. During non business hours please send your inquiries via e-mail to [email protected]

Perry: They will get back to you as soon as possible.

Bojinator: no you didnt answer my question

Bojinator: can you please provide me with some sort of evidence on your terms and conditions stating that it can take longer then 10 business days to approve?

Bojinator: i am logging this conversation also for evidence
Bojinator: to process i mean sorry

Chat session has ended.

This is what happens this is how they treat you.

Bojinator Australia
posted on February 27, 2016.

so as you can see he has ended the chat sessions once I have asked him the ultimate question

Bojinator Australia
posted on February 27, 2016.

I will also add that I was told in another chat sessions that my withdrawal cant be processed because they have reached the maximum monthly withdrawals by clients. Also this is not stated in the terms and conditions. Clearly it says withdrawals will be processed within 10 business days of approval.

posted on March 2, 2016.

Hi Bojinator,

I see that this has been sent off for payment and I would expect you to see this in your account, shortly.

All the best,

Tawni

Bojinator Australia
posted on March 2, 2016.

still haven't received anything, if its been sent off shouldn't it be instant??

AskGamblers
posted on March 5, 2016.

Dear @Bojinator,

Any news, did you receive the payment? Thank you.

posted on March 9, 2016.

Hi Bojinator,

According to our records, your payment was made to your Neteller account, Feb. 29th.

All the best,

Tawni

AskGamblers
posted on March 12, 2016.

Dear @Bojinator,

Did you receive the payment, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.