Cosmik Casino - Delayed Payment of € 4101 since 10.04.2015

RESOLVED
posted on May 22, 2015.

On April 10, 2015 I have be paid out my winnings of € 4,000 by Banktransfer. The German manager was on vacation or sick . Jeff has suggested to me that I halve the amount and it can be transferred to me immediately € 2,000 . I did that. I played with the other € 2000 to € 2101. The first € 2000, confirmed a day later . I paid € 2,101 also . Both amounts have been confirmed since 4 weeks. But I do not get the money . I am almost every day chatting and they say that everything is fine and the money was transferred . I phoned with the German manager . He says it 's all right with my payment . He does not understand why I do not get my money . He spoke with the CEO of the payment office . She has probably transferred again , but the money is not in my bank account. The bank details are correct . These are not the first payouts in this casino . Before, it worked well.

posted on May 26, 2015.

Dear Holgi,

We are very sorry to hear about the delay and will look into it for you.

Best Regards,

Cosmik Support Team

posted on May 26, 2015.

That's nice , but you tell me the same for almost 7 weeks. I would like the date when the 4101 Euro will be paid to me.. thanks

posted on May 29, 2015.

Hi Holgi,
We understand your frustration and we're positive that the issue will be resolved quickly.

Best,

Cosmik Support Team

posted on May 29, 2015.

Hello Cosmiks,

I have more than 40 screenshots from the chat last 49 days. It says exactly the same answer. That's not quickly guys... 3 days for this response are not quickly...

A little bit faster.... please... a little :)

Thanks

posted on June 1, 2015.

Hello Askgamblers,

no news in the chat and no manager is available today.

Now i´m waiting since 52 days for a approved withdrawal....

posted on June 2, 2015.

Hello Askgamblers,

I chatted with the casino . There is probably a message that my money will be transfered today . Because that's been said many times to me, I have asked to send a statement of the transfer to Askgamblers. Please let me know if you should receive a statement.

Thanks

posted on June 4, 2015.

Hi Holgi,

We understand that you've received part of the payment, the rest should be on your account within the next few days.

Best,

Cosmik Support Team

posted on June 6, 2015.

My final message was that everything was transferred on Monday . 1449 Euro have in my bank account since Tuesday . Euro 2652 are still missing. The money was probably not fully paid . 5 days have passed since transfer. Why they tell me something else?

posted on June 9, 2015.

Hi Holgi,

We were informed by our finance department that both your withdrawals were paid. We're currently investigating if this was indeed the case or not.

Best,

Cosmik Support Team

posted on June 9, 2015.

No. Nothing has changed. There were 1 449 euros paid last week . There are still missing 2652 euros for the complete 4101 Euro . In 2 months now you have so often told me that the money is transferred from the finance department . This is no longer credible . If the money is in my bank account I'll confirm it here immediately.

Thank you

posted on June 12, 2015.

Hello Askgamblers,

MONEY COMPLETE!!!

complaint resolved!!!