Parasino Casino - Delayed payment, no response

VNeustroev Russia
posted on April 1, 2015.

Dear Sir/Madam,
I would like to complain about sportsbook
I opened account at 31/10/2014 and successfully verified my ID, provided necessary documents. Everything was ok, but I made a withdrawal request (that was not my first request) of 450 EUR to my Neteller account at 22/03/2015 and still didn't receive anything. I asked many times, but support desk told me that there is some kind of problem with Neteller and I had to wait. But from 29/03/04 their support desk is unavailable. I can't reach them by e-mail or online chat. Nobody answers.
I want you to intervene and help me to withdraw my funds: 450 EUR (my withdrawal request) and 868.68 EUR (my current balance). I can provide you with all necessary screenshots of my account, our correspondence and my documentation.

posted on April 6, 2015.

Dear VNeustroev ,

As we mentioned in your request responses we had an update on the payout system for your chosen payment methods.

We are currently working to finalize the process and we will able to process your request in the next 24 hours.

VNeustroev Russia
posted on April 7, 2015.

24 hours have passed, but I still didn't receive any money. The same thing they told be a week ago, but it was lie.
Today I asked again about my request and didn't get any response.