Jackpot247 Casino - Delayed Payment And No Reply

RESOLVED
darren12353 United Kingdom
posted on November 10, 2014.

On Friday 31st October 2014 I deposited £70 in my Jackpot247 account and after an hour or so I was fortunate enough to increase my money to £730. Once getting to this amount I withdrew my money and was told it should be in my account within 3-5 working days.

after a day or two I received an email from Jackpot247 stating that I need to send a Utility bill, both sides of my drivers license and both side of my bank card. I did this right away. I then received another email to say my utility bill and bank card looked "cropped" so I sent them again ensuring they where perfect. All through this process I have been polite and done whatever they ask of me.

Since that day over a week ago (02.11.14) I have received nothing back, not even a quick email saying that they are at least working on my case. I have never had this with any other casino or site and I feel that they are just using this as a tactic to hold my money. I have read other people reviews and I am shocked to see how many people have had to go through this process to get the money they are owed.

I also sent an e-mail on 7th November 2014 to which I still haven't had a reply, just the automated message to say that they have received my e-mail. I am just wondering how long this has to go on before they will deposit the money they owe me.

posted on November 11, 2014.

We can confirm that on the 1st November we asked for some supplementary documentation. On the 2nd we received some documents, but the identification and front copy of the card were cropped (we could not see the whole document). We asked for clearer copies. On the 3rd November we received the player’s proof of address again, but no other documents. We sent an email to the player on the 3rd advising we were still waiting for the identification and front copy of the card.

On the 7th November we received an email from the player and responded at 11:38 GMT:

"Thank you very much for your email. We have received your documents but the driving license is cropped and the front of the credit card is cropped. Can you please send us clearer documents for the ID and front of the credit card. If you have any query please feel free to contact us anytime."

We are still waiting for the identification and front copy of the card; once received we can process the payment.

Best Regards,

Jackpot247

darren12353 United Kingdom
posted on November 11, 2014.

I have now sent all the information you require, my new ID and the front of my bank card.

My bank card has the middle 8 digits hidden my a small piece of paper because I was told I am aloud to do this along with the back 3 digits of my security code. I hope this isn't the reason I keep getting told my bank card looks cropped.

Also I have sent my ID again which when I first sent it off it was fine you only asked for my Utility bill and bank card again I'm not sure why its not now good enough but I have sent it to you again anyway.

Thank you for you time in helping my resolve this, I just want to get this matter over and done with!

posted on November 12, 2014.

We have checked the original documents to understand why they were marked as "cropped" and it looks like the images were corrupted as only the top 75% was showing; the bottom 25% of the image was grey and as such we could not see essential information on the card (name of cardholder) and identification document.

We have checked and can confirm that all outstanding documentation was received and approved early this morning. As such, we are happy to confirm the withdrawal has now been processed!

Please allow 1-3 working days for the funds to clear.

Best Regards,

Jackpot247

darren12353 United Kingdom
posted on November 12, 2014.

Thank you for all your time and efforts! I'm sure this isn't you that made this policy you just have to enforce it and I respect that!

Can I just ask will I have to go through the process every-time I want to make a withdrawal?

Again thank you for your time!

MR DARREN C DEVLIN

posted on November 13, 2014.

We're happy to be of assistance! We can confirm that you will not be asked to send the same information to us again for future withdrawals.

Best Regards,

Jackpot247

AskGamblers
posted on November 16, 2014.

Dear @darren12353,
Is this issue resolved, can we close it? Thank you.