FashionTV Casino - Delayed payment

UNRESOLVED
Skagoose Germany
posted on June 7, 2016.

Hello, i made a deposit in betftv aka FashionTV Bet (4993 $) on (01/04/16). After a little while i made a withdraw (1341) (19/04/16), and wait for withdraw already (07.06.2016). The support answers me for my request with copy-paste letter every time, and a phones not working to made a call to them. Can you recommend me what I need to do now?

AskGamblers
posted on June 11, 2016.

Dear @Skagoose,

Please let us know if there's some update on your issue.

AskGamblers
posted on September 5, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Skagoose Germany
posted on September 5, 2016.

it's been 5 mount and they still don't send me my noney. i send a letter to [email protected] and [email protected] for them to help me get back my money.

Skagoose Germany
posted on September 8, 2016.

Today I again wrote to support fashion tv, here is my correspondence

Skagoose Germany
posted on September 8, 2016.

Savannah
11:58 pm
Welcome to BetFTV. How may I help you?
alex
hi
whats with my withdraw
?
Savannah
Hello, How may I assist you?
alex
when i get my withdraw ?
ist been 5 mounth
Savannah
May I have your username, please?
alex
mysoong'
Savannah
Thank you. Let me check, please.
Your withdrawal is still being processed by the Financial Department. I have escalated your query to

the Management and the relevant department. You will receive your payments as soon as possible. As

soon as we have more details we will get back to you.
alex
How it is possible to withdraw money 5 mounht ?
why is so long
what is the problem ?
can you tell me
?
Savannah
I understand your point but at the moment I cannot give you any details. We are working on it and you

will receive your winnings in the shortest time possible.
alex
ok
Read
Savannah
We will contact you as soon as possible.
alex
ok thx
Delivered

Skagoose Germany
posted on September 8, 2016.

Still I hope to resolve this situation and i get the money

Skagoose Germany
posted on September 11, 2016.

today i send a letter

Message:
Hi what heppening with my withdraw ?
Do you have any problem with it ?
How long I need to wait ?

Skagoose Germany
posted on September 11, 2016.

This is what they say to me


Dear Mr. Gushien,

Thank you for contacting FashionTV Casino!

We contact you regarding your withdrawal request.

At the moment your withdrawal request is still in process by our Financial Department. Please be informed that we are working on your cash - out request and you will receive your payments as soon as possible.

Please accept our apology for any inconvenience caused.

As soon as possible we will inform you via your email address when the withdrawal is confirmed.

Thank you for your patience and for choosing BetFTV.

Best regards,
FashionTV Casino Customer Service


I

Skagoose Germany
posted on September 11, 2016.

It lasts for 5 months , never again i will play in this casino. And i never recommended to anybody.