CasinoLuck - Delayed payment & Lies

posted on July 26, 2016.

I won over 3k no bonus and withdrew over 2.5 weeks ago. Since they have said they have issues with payments, told me it would come within 24 hours and countless other lies. I am still waiting on my money and they are not even responding properly ! Last night they had to ask if I had been paid- clearly they can see they haven't done it. Do not play here!!

posted on July 29, 2016.


We apologize for the late information and that you may have had to wait several days to get a reply in this matter.

We have now managed to return any delayed card withdrawal you have had previously this month to your casino account as we feel that it is unfair to have you waiting further.

We have, during this time, been given inaccurate information by both the platform provider (Everymatrix ltd) and the card processor (Payment Trust) several times. This inaccurate information may have been relayed to you by our support. For this, we apologize. We have been told that the issue was resolved more than once this week but it seems your card withdrawal(s) from earlier this month is/are still stuck in the system of the card processor. The best way to resolve this was to return the funds to your casino account instead. This has now been done and we ask you to please log in to your account and request a new withdrawal to any other method. The absolute fastest methods with only a few hours to receive funds are e-wallets such as Skrill, Neteller or Ecocard. If you do not hold such an e-wallet we ask you to use bank transfer, which normally takes a few bank days to arrive.

Credit/debit card withdrawals will be switched back on and visible in the cashier again soon but we wish to double and triple test it to be 100% accurate first. This is expected to be done early next week.

We truly apologize for the delays you have endured and we thank you for your patience. We did everything in our power to stress our providers to resolve this quicker.

Kind regards,

posted on July 31, 2016.

So they say to send via skrill and they have now sent one lot however they still have over 6k of my withdrawals that they haven't sent through to skrill. The communication of the casino is the worst of any I have ever played at no response to emails- live chat is off. Now the saga continues waiting for my money again

posted on August 1, 2016.

Hi guys they have now sent most payments to skrill so you can close this now. I will say that the communication is awful but at least I'm getting some of my money. Thanks

posted on August 1, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.