Delayed payment from Moneystorm Casino

UNRESOLVED
posted on November 25, 2014.

I cashed out more than a month ago After waiting 9 days I got this email..

Mon, Oct 20, 2014 at 1:27 PM
Reply-To: [email protected]
To: [email protected]

Dear Brad,

Thank you for contacting us.

We're pleased to inform you that your account has been validated for withdrawals. We will now submit your request for $ 350 via Skrill to our processor.

Please keep in mind that all first time cashouts can take up to 14 business days to be processed and approved.

We truly appreciate your patience and understanding.

**This ticket will now be closed please open a new ticket for any future withdrawal request.


So then I tried Live Support...
This is what they said..



Andy D. - Moneystorm Casino Fri, 11/07/14 01:09:10 pm America/Rainy_River
Hello Brad. How may I help you?

Brad 01:10:11 pm

Wondering what is going on with my cashout, I created the ticket almost a month ago :(
View Ticket: #XJN-732-***** Accounting Withdraw Created: 11 October 2014 09:40 PM Updated: 20 October 2014 05:27 PM

Andy D. - Moneystorm Casino 01:10:19 pm

For security reasons, all matters concerning your payout request must be addressed directly to the Accounting Department. The Support staff has no access to your request. If you have already created a ticket to Accounting you will receive a response within 1 to 3 business days.

Brad 01:11:01 pm

you guys do NOT reply within 3 business days
??

Andy D. - Moneystorm Casino 01:14:29 pm

As stated above, we do not have access to your ticket, I will escalate this chat to accounting. You should expect a resnponse within the next 3 business days



So I wait again, Now over 2 months later...
I have sent accounting an email, this is there reply..

Wed, Nov 19, 2014 at 8:47 AM
Reply-To: [email protected]
To: [email protected]

Dear Brad

Thank you for contacting us

We have sent a request to our processor in order to get the details for your withdrawal, we will contact you with the information as soon as is available to us.

We will email you shortly

Thank you for your understanding

posted on November 27, 2014.

Thank You,
Brad

AskGamblers
posted on December 1, 2014.

Dear all,
Any news?

posted on December 1, 2014.

I have not yet heard anything from them :(