Real Deal Bet Casino - Delayed payment for 390$

Lamm Norway
posted on October 12, 2016.

Been waiting now for 8 days for the payment that i withdrew.
Everythime i ask in the live chat i get the same respons.
Your withdraw will be prossesed within 2 days.
Nothing is happening and i am still waiting for it.
Are there any way that you can assist me with this?

posted on October 13, 2016.

Dear Lamm,

We regret to inform you that the wagering was not met in accordance to our Casino Terms and Conditions: https:­//w­ww.r­ea­lde­alb­et.c­om­/te­rms­-co­ndi­tio­ns/­casino/

rule 27:
"Before processing requested withdrawals, your gameplay will be reviewed for any irregular playing patterns as detailed below:

a.Irregular gaming includes (but is not limited to): placing equal, zero or low margin bets; placing bets equaling or exceeding 5% of your deposit while there is a bonus active in your account

b.While completing rollover requirements, maximum bet is either less than €6.25 ($6.25) or less than 5% of the relevant deposit amount, whichever is lower. In the case of cashback, no-deposit bonuses and free sign-up bonuses, play must be at the minimum bet size. Anything above these limits, including double-up bets, will result in removal of winnings.

This is the reason the winnings accumulated with the bonus were voided.

Please accept our apologies for the late reply.

As gesture of good will we have reinstated the initial bonus amount and you are welcome to bet with it as long as you comply with our betting rules.

Kind Regards,
Real Deal Bet

Lamm Norway
posted on October 13, 2016.

I will accept this gesture but i urge you to put the betting amount in your bonus description when you send out emails to customers.
You are one of few casinos that has this very low betting rule and alot of customers would be counfused, angry and feeling betrayed by you as a casino provider.

And another thing is that live chat gives out different information that you just provided here.
Its important to have a live chat that informs your customers with the correct and proper information from the beginning.

Thank you for your quick reply on this matter.

posted on October 13, 2016.

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

Real Deal Bet Casino complaints

  • 15 of 15 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,478 USD avg amount

Have trouble with Real Deal Bet Casino?