Slots Plus Casino - Delayed payment due to unjustified suspicions

RESOLVED
bromberg Hungary
posted on May 20, 2016.

I started playing at Slots Plus Casino in February. I sent my documents, I was called by phone in March and my account was verified.
I deposited more than $3000 during three months. In April I won $4000, and I made withdrawal.

After two weeks (on 27 April) without getting payment I asked them on live chat when I get the money. They said that my withdrawal was under review by the Security Department, as soon as this review was finished, they would be able to start processing it.

Two weeks later (on 11 May) they said that they had under review all the accounts from my country due to recent fraudulent activities coming from that country, would get back to me once the review is completed. I asked them how much time they need, and operator said they would have a resolution for me by the end of that week, so till 15 May.

Nothing happened, I went to live chat again on 16 May, they promised me that the department manager would update me. Today is 20 May, and nobody has contacted me from the Casino yet.

It is very frustrating situation. I deposited many times, played a lot, and once I won and would get back some money, they don't pay because they are investigating cheating people who lives in the same country.

Please help me to solve this issue.

posted on May 21, 2016.

Dear Bromberg,
As you have stated below your withdrawals are in our Security Department for further review and until they have completed their review thoroughly and cleared your withdrawals for payment you will have to wait. Please contact the Security Department for any updates on this situation. Thank you.

bromberg Hungary
posted on May 24, 2016.

Hello,

I talked to Security Department yesterday, and I was told that the review would be completed till today. I am waiting for the solution, still I have no answer.

Bests,
bromberg

AskGamblers
posted on June 4, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

bromberg Hungary
posted on June 4, 2016.

Hello,

I was informed on 30 May via live chat that the security department manager cleared my account and informed Financial Department to process my withdrawal. I have received money, $1000 was sent today. I hope I don't have to wait one month for next payment, and I receive my winnings soon.

Bests,
bromberg

posted on June 8, 2016.

Dear Bromberg,
You should have received your first payment according to your player class on June 4th.The Payout was Successful
Payout via NETeller
PIN: bromberg56
Trace ID: 2872352
Trans ID: 506465079609457 - From NETeller
Amount (USD $): 1000
Fee (USD $): 0
The remaining payments will be sent weekly and according to your player class. Thank you

bromberg Hungary
posted on June 8, 2016.

Hello,

I confirm that I received the first payment. I think we can close the complaint as solved and I hope there will be no problem with the remaining payments.

Thanks,
bromberg

AskGamblers
posted on June 9, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.