Planet 7 Casino - Delayed payment, Check not sent

RESOLVED
monkstah United States
posted on May 26, 2016.

I recently cashed out my winnings and did a withdrawal through Planet 7. It was approved on 4/29.

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Hi Randolph T,
Login: monkstah
Congratulations, you're a winner!

You will be happy to know that your recent withdrawal request for $633.00 has been approved.

You can expect your payment to be made within the next 10 to 20 business days, assuming you have sent all the documentation required to process your withdrawal.

In some cases this process could take longer, and in such cases your patience is appreciated. Should you wish to follow up, please allow at least 20 business days before contacting our staff.

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I have yet to receive anything from them and whenever I contact them they state its in process.

posted on May 31, 2016.

Hi monkstah--

I'm terribly sorry for the delays and frustration you've experienced with this.

I've had a look at your account and I do see the payment has been sent off to you. I would expect to see tracking on this before the end of the week and generally, the payment is delivered the day after we receive tracking.

I will be watching for the tracking and will reply back here a soon as I receive it.

All the best,

Tawni

monkstah United States
posted on June 1, 2016.

I am still awaiting a check and or a tracking #.

posted on June 3, 2016.

Hi monkstah--

As promised, I'm following up to let you know that the tracking on your payment came in, late today. I see that your payment is set to be delivered tomorrow (Friday) by 10:30 AM. :-)

Again, apologies for the delays.

All the best,

Tawni

monkstah United States
posted on June 3, 2016.

Received check today and deposited it. Thanks. I'll await the holding period to ensure I can withdrawal.

AskGamblers
posted on June 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.