Tropicana Gold Casino - Delayed payment and odd info request

posted on July 16, 2015.

Casino has been mostly non-responsive to my inquiries regarding a withdrawal payment submitted June 19 and authorized on July 3. When emailing them, which is the only option for payment inquiries, I simply get an automated reply, each time with a new inquiry reference number. My latest concern was that I received the following email today:
Dear Arthur,

Good day! Our processor informed us there are some information missing with regards to your wire transfer payment. Kindly verify the following information :

First Name of Beneficiary :
Full Beneficiary's Address :
Beneficiary Account :
Beneficiary Bank :
Bank Address :
Bank Swift :
ABA Routing :

Best regards,
Finance Team

This seems highly unusual. I submitted information for payment into my checking account, but now they are asking for information for a beneficiary's bank account - checking accounts don't have beneficiaries.

Please advise and assist. The withdrawal payment amount is $1337.10. I am attaching a PDF of the payment status page from the casino.

posted on July 17, 2015.

Dear Stimpyg,

We received email from you with information we needed. Finance team will email you for more details.

posted on July 18, 2015.

There was confusion regarding the use of the word "beneficiary" since I had provided the back information already that was being requested. I have been told that I should see my payment within five business days, which would be Friday. I will close the complaint upon receipt.

posted on July 20, 2015.

Dear Stimpyg ,

We appreciate your replay. Please let us know when your receipt is accomplished.

posted on July 21, 2015.

Yet another delay:
Good day! Our provider would like to confirm if Account Number
is the same as ABA. Please advise the soonest.

This is information I provided when I submitted my withdrawal. I've never had this many issues with a withdrawal, and I've cashed out at many online casinos.

posted on July 21, 2015.

Dear Stimpyg,

We were advised from processors side that conformation is needed. We are truly sorry for the delay

posted on July 22, 2015.

As of today (7/22) Central Standard time I have not received payment.

posted on July 23, 2015.

Dear Stimpyg,

i have just been informed that your payment was processed successfully. it will reflect within 3- 5 business days on your account. .

posted on July 24, 2015.

As of today, Friday, July 24, I have not yet received payment.

posted on July 27, 2015.

Dear Stimpyg,

As I mentioned it will reflect within 3- 5 BUSINESS days on your account.

posted on July 28, 2015.

Withdrawal payment received on 7/27. Complaint resolved.

posted on July 28, 2015.

Dear Stimpyg,
Great to know that you've received payment.
Thank you for your patience and continued patronage at our casino!
All the best