Virtual Casino - Delayed payment and no response from casino

RESOLVED
Robin Brodnax United States
posted on April 25, 2016.

On March 6 my withdrawal was approved. On March 11th I received an email that the payment was sent. On March 26st I was told that that payment had till 3/31 to be sent. On April 11th I emailed and was told there was a delay but that I would have to contact live chat to find out why. I contacted live chat and was told that I would have to email. I sent another email and have received no response. Here is a copy of that. Correspondence
I have been trying to contact someone for weeks now about my withdrawal and I keep getting the runaround I was told via email last time to contact live chat every time I contact live chat they tell me they don't handle it or it's the wrong time or they just don't respond at all. I would appreciate some answers about my deposit I'm gonna be forced to make an official complaint the sad thing is that I have deposited hundreds more than I'm waiting from you at your competitors bc you have not paid me my winnings. I am going to attach the latest correspondence that I've had via chat I have tried three times since then to talk to someone live about my withdrawal and I either get absolutely no response or a big runaround!
Robin: I was told to contact live chat if I had not received my withdrawal by Monday 4/3. I am going to cut and paste the info for you from the email I was sent


Robin: Reference #: LTK12166018330512X Please use this reference number for any correspondence in regards to this issue. Subject: withdrawal question Dear Virtual Member, This is Warren with Virtual. The time frame for withdrawals is 10-15 business days to be approved and ten working days to be sent, plus the delivery time, which may vary according to processors limitations. The ten working days are extended until this Monday inclusive. Last Thursday and Friday were holidays and those does not count as working days. Please contact us through live chat for further details after this time. Please let us know if there is anything else that we can help you with. Best wishes, Warren Virtual Host
Robin: Is anyone there?
Oscar: Thank you so much for your patience. I will be right back with you.
Robin: Ok
Oscar: I am really sorry for the delay. Thanks again for bearing with me.
Oscar: Thanks for holding. While you wait, why not check out our sister casino, Dreams? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... http:/­/ww­w.d­rea­msm­ail­s.c­om/­spe­cia­l-1.php
Oscar: I am really sorry for the delay. Thanks again for bearing with me.
Robin: Ok
Oscar: Thanks for holding. While you wait, why not check out our sister casino, Dreams? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back.
Oscar: I apologize for the inconvenience
Oscar: There is a delay
Oscar: I will escalate it with the manager and also tomorrow contact us back after 11:00am eastern time and before 4:30pm and we transfer you by chat to the withdrawal mdepartment
Oscar: They have more details about the delay
Oscar: We do not handle that
Oscar: I apologize for the inconvenience
Oscar: Is there anything else

AskGamblers
posted on April 30, 2016.

Dear Robin,

Please let us know if there's some update on your issue.

posted on May 3, 2016.

Hi fb_1195083710516725,

Sorry for the slow reply on my end with this--there was a bit of confusion with this and your other withdrawals.

Obviously, you're already aware that the payment was delivered to you last week (on the 26th).

Again, apologies for the delays.

All the best,

Tawni

AskGamblers
posted on May 6, 2016.

Dear Robin,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Robin Brodnax United States
posted on May 7, 2016.

Payment received

AskGamblers
posted on May 7, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.