Planet 7 Casino - Delayed payment and no response

RESOLVED
Brooke Chesbro United States
posted on June 27, 2016.

My withdrawal request for $2500 was approved on May 14th and I have been waiting to receive my tracking number. I have tried speaking to someone via the live support and was told that my account had been sent to escalations and that I should email Ally. I emailed her on June 3rd and June 8th but received no response. I then spoke to Robyn is the withdrawal department who assured me that I would receive my check but that they were experiencing delays to high volume. She also told me to email Ally who I still have not heard back from. I enjoy this casino very much and would like to continue playing, however I do not feel comfortable doing so until I receive my payment. Any information on when I can expect to receive my tracking number would be greatly appreciated.
Thank you.

AskGamblers
posted on July 1, 2016.

Dear Brooke,

Please let us know if there's some update on your issue.

Brooke Chesbro United States
posted on July 1, 2016.

Still have not heard anything. Still hoping they respond to this complaint. I will update here if I hear anything. Thank you!

posted on July 5, 2016.

Hi fb_101­532­568­123­19058--

I apologize for both the delays you've experienced and my slow response (I'm a bit behind after some time off).

I've checked your account and I do see the payment was sent off late last week. I would expect to see tracking in the next day or so--generally, players receive payment the day after tracking becomes available (sometimes the same day).

As soon as I receive your tracking, I'll come back to update this post.

All the best,

Tawni

posted on July 6, 2016.

Hi fb_101­­53­2­5­68­­123­­19­058--

I'm happy to say I've received your tracking and your payment is set to be delivered this morning (Wednesday) by 10:30 AM. :-)

Once again, apologies for the delay with this.

All the best,

Tawni

Brooke Chesbro United States
posted on July 7, 2016.

I received my check yesterday. Thank very much to Tawni and Ask Gamblers!

AskGamblers
posted on July 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.