Casino Fiz - Delayed payment and no clear information regarding my withdrawal

UNRESOLVED
Valdo Italy
posted on October 16, 2014.

Unfortunately, I have to submit another complaint regarding this casino. I requested a withdrawall on 21 Sept. after completing my wagering. The Casino suggested to me to send all my documents: I don't know why, because I sent all them already, as you can read in my other complaint! Well, I sent immediately FOR THE SECOND TIME my documents and on 22 of September and I received this email:

From: Casino Fiz Faxbacks
Sent: Tuesday, September 23, 2014 10:53 AM
To: [email protected]
Subject: Security Documents Accepted

The email was without text but the subject is clear: Security Documents Accepted.

So, I had to wait for 15-18 business days to receive the money, as for casino terms and conditions. This casino is very slow to pay the winnings, but, ok, I waited.
But after 19 business days from the acceptance of my documents, the casino did not pay nothing and they don't tell me exactly when I'll receive the money. When I asked information, the finance department always is closed... I hope this complaint can solve the situation, because I am not satisfied with the answers of the agents on chat.

Thank you

AskGamblers
posted on October 20, 2014.

Dear @Valdo,
Any update considering your complaint? Thank you.

Valdo Italy
posted on October 20, 2014.

Unfortunately, no news and no answers...

Valdo Italy
posted on October 22, 2014.

Today I talked with the chat without results. Did you contact the casino?

AskGamblers
posted on October 23, 2014.

Dear @Valdo,
When we publish a complaint, that also means that we contact a casino regarding that issue and we remind them daily that they have a complaint on our website. Unfortunately same time casino doesn't respond.