Silver Oak Casino - Delayed Payment & Poor Support

RESOLVED
posted on January 27, 2016.

I sent all of the requested/required documentation for withdrawal. My withdrawal was approved on 01/08/2016. I was told to wait 7-10 business days and I would receive a check via FedEx. I contacted them on 1/25 to check the status of my withdrawal since I have not received a check. They apologized, told me that after the 8th nothing more had been done and I needed to contact the payout department. Well, I did that and have still not received a response, either via live chat OR email. It's funny; they sure don't have any issues taking my money. However, when it's time to pay out, they just don't respond?... Total amount $900

posted on February 1, 2016.

Hi bogart,

I apologize for any difficulties you've been having. I'm going to have to speak with the Escalations Manager regarding the delay, however, I can see that the payment was indeed sent of to processing on the 29th and tracking should be available in 7 business days (generally the payment arrives to the player before we receive tracking).

All the best,

Tawni

posted on February 3, 2016.

I've still not received my payment.

posted on February 10, 2016.

Hi bogart,

Just to follow-up at AskGamblers, I've checked the tracking on this and I can see that your check was delivered earlier today via FedEx. ;-)

All the best,

Tawni

AskGamblers
posted on February 13, 2016.

Dear @jbogart,

Can you confirm that you received the check, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.